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Air Liquide in KSA East Coast seeks a Basin Manager to own the commercial portfolio end-to-end, aligning operations with strategic growth and risk management. You will lead negotiations, drive profitability, and coordinate with finance, legal, and business development to sustain customer value and compliance.
The role requires a strong track record in industrial sales, complex contracts, and cross-functional leadership, within a safety-conscious environment.
The Basin Manager for KSA East Coast acts as the primary commercial owner and strategic leader for the assigned industrial basin, with end-to-end responsibility for a high-value portfolio of industrial, refining and petrochemical customers.
The core objective is to maximize portfolio profitability, protect revenue and cash performance, ensure strong customer retention, and execute the localized commercial strategy. The role bridges day-to-day commercial operations with long-term growth, working closely with Operations, Finance, Legal and Business Development while upholding corporate safety, compliance and governance standards.
Drive day-to-day commercial performance across the KSA East Coast basin portfolio as the primary commercial point of contact and end-to-end owner, maintaining a balanced focus on profitability, contractual obligations, customer retention, and service quality.
Customer Performance & Relationship Management: Conduct regular customer business reviews to monitor contractual performance, service reliability, customer satisfaction, commercial risks, and agreed joint actions.
Contract Lifecycle Management & Administration: Lead full contract lifecycle administration, including negotiations, amendments, renewals, extensions, and commercial settlements, ensuring timely action ahead of contractual milestones and protecting the company's long-term position.
Contract Compliance & Risk Management: Maintain complete oversight of customer and company obligations, formal contractual notices, payment terms, indexation, volume commitments, and proactive mitigation plans for commercial, contractual, or operational risks.
Basin Commercial Strategy: Formulate and execute the localized East Coast commercial strategy reflecting customer priorities, market conditions, competitive dynamics and long-term asset positioning.
Commercial P&L & Financial Ownership: Own and actively manage revenue, margin/OI, pricing, volume performance and commercial cost drivers, while preparing annual budgets, rolling volume/revenue forecasts, and monthly actual-versus-forecast variance analyses.
Pricing Mechanisms & Revenue Assurance: Implement approved pricing strategies, contractual indexation, and minimum volume/Take-or-Pay mechanisms to safeguard profitability, prevent revenue leakage, and ensure audit readiness.
Invoice Validation & Billing Accuracy: Validate monthly billing inputs (fixed/variable charges, indexation, penalties, and adjustments) and coordinate with Finance to ensure accurate, timely invoice issuance and prompt resolution of billing disputes.
Working Capital, Account Receivable & Credit Risk Management: Maintain commercial ownership of accounts receivable, monitor Days Sales Outstanding (DSO) and overdue aging, lead collection escalations, and partner with Credit Management to evaluate and mitigate payment exposures.
Growth & Expansion Support: Partner with Business Development and Technical teams to evaluate expansion projects, greenfield opportunities, and decarbonization initiatives, preparing business cases and commercial validation packages for Cluster/Group approval
Operational & Crisis Interface: Serve as the commercial lead during supply disruptions, major turnarounds, or operational events, driving commercial risk mitigation and managing claims or disputes to protect customer relationships while enforcing contractual discipline.
Customer Voice & Operational Feedback: Champion customer requirements internally across Operations, Supply Chain, and Technical teams to translate feedback into service reliability improvements and seamless onboarding of newly commissioned projects.
Governance, Compliance & Safety: Ensure strict adherence to corporate governance, anti-bribery regulations, internal delegation of authority, and safety (EHS) standards, while maintaining accurate CRM records, contract documentation, and reporting to the Commercial Director.
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