Banquets Team Lead - Event Service & Guest Experience

Sofitel; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel in Riyadh is seeking a Banquets Captain to ensure memorable experiences for guests during functions. The role emphasizes teamwork, service excellence, and leadership over service staff. Ideal candidates will have previous supervisory experience in customer service and a passion for hospitality. Responsibilities include managing food and beverage setups, maintaining cleanliness, and coordinating with servers. This role is critical in upholding the hotel's standards of service and efficiency.

Qualifications

• Previous customer related supervisory experience preferred.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Provide excellent guest service in F&B functions and meeting events.
• Set up and tear down F&B functions as well as meeting events.
• Maintain a clean and organized workplace.
• Assist the Banquet Manager with functions preparation and execution.
• Lead a team of Servers for assigned functions.
• Coordinate and organize assistance to servers.
• Maximize productivity and efficiency of service staff.
• Ensure dining room/banquet facilities are ready.
• Assign tasks and perform opening and closing duties.
• Uphold the highest standard of internal and external customer service at all times.

Skills

Team player

Service skills

Engaging personality

Job description

A luxury hotel in Riyadh is seeking a Banquets Captain to ensure memorable experiences for guests during functions. The role emphasizes teamwork, service excellence, and leadership over service staff. Ideal candidates will have previous supervisory experience in customer service and a passion for hospitality. Responsibilities include managing food and beverage setups, maintaining cleanliness, and coordinating with servers. This role is critical in upholding the hotel's standards of service and efficiency.