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Keeta; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global delivery company is seeking to optimize its rider training system, focusing on high metrics for onboarding and service quality. This role offers the chance to conduct and manage rider training and guidelines, ensuring both compliance and outstanding brand image. The company promotes a collaborative environment with a commitment to community impact. Candidates will engage in a diverse and innovative workplace with vast growth opportunities.

Qualifications

• Experience in designing and optimizing training systems is preferred.
• Ability to conduct training and promote guidelines effectively.
• Strong organizational skills for planning training rollouts.

Responsibilities

• Design and optimize the rider training system with key metrics.
• Conduct regular training and manage rider behavior guidelines.
• Organize schedules and implement training roll-out plans.

Job description

About Us

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: “We help people eat better, live better,” we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40‑day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

Key Responsibilities

• Design and optimize the rider training system with key metrics‑driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on‑time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
• Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.
• Organize and implement training roll‑out plans—schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands‑on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms.

What Makes This Role Exciting

• Design and optimize the rider training system with key metrics‑driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on‑time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
• Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.

Why Join Keeta

Power Global Delivery to Transform Communities: As the driving force behind Meituan's global expansion, Keeta is delivering more than just food and goods, but real impact too. We believe in growth that lifts everyone—our people, our partners, and the communities we serve. With deep insights into global markets and a commitment to local innovation, we're uniquely positioned to seize high‑growth opportunities while helping people eat better and live better.

Break Through Borders, Grow Without Bounds: With Keeta's global reach, your potential has no borders. You'll navigate diverse markets and cultures, developing both a global mindset and local expertise. Every project challenges you to create solutions that resonate worldwide, taking the business and your career further than you could imagine.

Team Up to Outthink and Outdeliver: At Keeta, you'll work with a team that thrives on collaboration. We tackle challenges head‑on, driven by a shared determination to deliver results. Open debate and bold ideas are encouraged—because great solutions emerge when perspectives converge. With teammates from over 40 countries, we outthink the expected and outdeliver the exceptional.

Skills

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