Associate - E-Commerce

Chalhoub Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Saudi Arabia seeks an operations-focused e-commerce coordinator to manage daily website and retailer platforms such as Faces and Sephora, ensuring accurate product data, smooth order fulfillment, and reliable reporting. You will coordinate inventory and client gifting while maintaining high service levels.

You will handle payments, support client interactions, and drive continuous improvement through website testing and process optimization to deliver an exceptional customer

Qualifications

• Experience in managing brand e-commerce websites and retailer channels.
• Strong coordination, ownership, and attention to detail.
• Experience with order management, payments, and reporting is preferred.

Responsibilities

• Manage daily operations of brand websites and retailer channels (Faces, Sephora) ensuring accurate product information, efficient order fulfillment, reliable reporting, and seamless client experience.
• Coordinate tasks, follow up on issues, and take ownership to resolve problems quickly.
• Support payments, client interactions, and ongoing website testing and improvements.

Skills

Order Management

Payments & Client Support

Website & Product Management

Warehouse Coordination

Samples & Client Gifting

Sales Reporting

Expense & Purchase Orders

Website Testing

Job description

What You ll Be Doing

Manage the daily operations of the brand s website and retailer e-commerce channels including Faces and Sephora ensuring accurate product information efficient order fulfillment reliable reporting and seamless client experience The role requires a highly accountable organized and proactive individual who takes ownership of tasks follows up consistently and ensures every issue is resolved Strong coordination skills and attention to detail are essential

What You ll Need to Succeed

• Order Management
• Payments amp Client Support
• Website amp Product Management
• Warehouse Coordination amp Replenishment
• Samples amp Client Gifting
• Sales Reporting amp Performance Monitoring
• Expenses amp Purchase Orders
• Website Testing amp Continuous Improvement

What we can offer you

With us you will turn your aspirations into reality We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers diverse career paths for those who are extraordinary every day We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care child education contribution remote and flexible working policies as well as exclusive employee discounts

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates we ask that assessments and interviews are completed independently and without assistance from generative AI tools This ensures we understand your strengths your thinking and how you approach real situations

We Invite All Applicants to Apply

It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers At Chalhoub Group we are committed to inclusion and diversity We welcome all applicants to apply and be part of our exciting future We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status