Assistant Learning & Quality Manager

IHG Hotels & Resorts; Riyadh; On-site; SAR 167,000 - 257,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best-in-class training

Job summary

IHG Hotels & Resorts in Riyadh invites an Assistant Learning & Quality Manager who is passionate about people development and service excellence to lead learning initiatives and uphold consistent quality standards across the hotel.

You will plan and deliver training programs to support colleague development, monitor service standards with regular quality checks, coach department leaders, manage onboarding and ongoing learning, and review guest feedback to identify improvements and drive

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Human Resources, Hospitality, or a related field
• Three or more years of experience in Learning & Development, Quality, Human Resources, or a similar role, preferably in a hotel environment
• Strong leadership, communication, presentation, and organizational skills
• Passion for learning, coaching, and continuous improvement
• Good command of written and spoken English required

Responsibilities

• Leading the planning and delivery of training programs to support colleague development
• Monitoring service standards and conducting regular quality checks across the hotel
• Coaching and supporting department leaders to improve service quality and performance
• Managing onboarding, orientation, and ongoing learning activities for colleagues
• Reviewing guest feedback and quality results to identify areas for improvement
• Preparing and reviewing learning and quality reports to monitor performance

Skills

Leadership

Communication

Presentation

Organizational skills

English proficiency

Coaching

Continuous Improvement

Learning & Development

Education

Bachelor's degree in HR or Hospitality

Job description

We’re always looking for new ways to raise the bar. So we’re searching for a Assistant Learning & Quality Manager with a passion for people development and service excellence to lead our learning initiatives and ensure consistent quality standards across the hotel.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Leading the planning and delivery of training programs to support colleague development
• Monitoring service standards and conducting regular quality checks across the hotel
• Coaching and supporting department leaders to improve service quality and performance
• Managing onboarding, orientation, and ongoing learning activities for colleagues
• Reviewing guest feedback and quality results to identify areas for improvement
• Preparing and reviewing learning and quality reports to monitor performance

What We Need from You:

• Bachelor’s degree / higher education qualification / equivalent in Human Resources, Hospitality, or a related field
• Three or more years of experience in Learning & Development, Quality, Human Resources, or a similar role, preferably in a hotel environment
• Strong leadership, communication, presentation, and organizational skills
• Passion for learning, coaching, and continuous improvement
• Good command of written and spoken English required

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?