Assistant IT Manager

Shangri-La Group; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel group in Jeddah is seeking an Assistant IT Manager responsible for overseeing daily operations of the IT department and collaborating with the Information Technology Manager. The ideal candidate will possess a degree in Computer Science and have at least three years of experience as a senior analyst/programmer. Strong leadership and communication skills, along with fluency in both English and Arabic, are essential for this role. The organization offers competitive benefits and opportunities for professional growth.

Benefits

Structured learning and development pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• 3 years experience as a senior analyst/programmer in a large company.
• Leadership and communication skills are essential.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage day-to-day IT operations.
• Liaise with IT Manager to ensure smooth functioning.
• Implement standard IT operating procedures.

Skills

Leadership

Communication

Interpersonal skills

Self-motivated

Fluency in English

Fluency in Arabic

Education

Degree in Computer Science

Job description

About Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Job Summary

The Assistant IT Manager is responsible for managing day‑to‑day operation and liaising with the Information Technology Manager to ensure the smooth functioning of the Information Technology Department. The role assists in establishing hardware maintenance programs and procedures, ensuring the security of data storage and protection.

As Assistant IT Manager, We Rely On You To

• Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, and corresponding hardware are running.
• Attend to users’ Information Technology related problems both hardware and application systems.
• Implement day‑to‑day standard Information Technology operating procedures (including checklist) properly and incorporate new requirements as needed.
• Create, develop new application systems and enhancements to existing systems that benefit departmental day‑to‑day operations and the hotel.
• Plan and continuously seek new ways that may improve Information Technology related areas and provide feedback/recommendations to Management.
• Practice and role‑model the Guiding Principles and Core Values of Shangri‑La Hospitality.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Be familiar with CSR initiatives, policies, procedures, guidelines, rules, and regulations per company CSR, including local and national government initiatives.
• Ensure compliance and apply all CSR job‑related decisions and activities to achieve the hotel’s CSR goals and objectives.

What We’re Looking For

• 3 years as senior analyst/programmer in a large company.
• Degree in Computer Science.
• Leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluent in English and Arabic.
• Strong leadership, self‑motivated, excellent communication skills.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.