Asset Application Support Lead — L2 Incident Expert

Qiddiya Investment Company 1; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Qiddiya Investment Company seeks a Senior Specialist – Asset Application Support to provide hands-on L2 support for asset management applications. You will resolve complex incidents, analyze issues, and document resolutions while collaborating with cross-functional teams.

The role requires strong knowledge of application architecture, integrations, and incident management, with a focus on continuous improvement and user-focused solutions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT application support, particularly in asset management applications.
• Strong technical knowledge of application architecture and integrations.
• Proficient in incident management and troubleshooting.

Responsibilities

• Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently.
• Analyze recurring issues and contribute to root cause analysis and permanent fixes.
• Maintain detailed documentation of support procedures and resolutions.
• Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing.
• Participate in testing and validation of application updates and enhancements.
• Escalate unresolved issues to Manager as needed.
• Support vendor coordination for specialized application support.
• Engage with business users to understand operational challenges and provide technical solutions.

Skills

Incident management

Troubleshooting

L2 support

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Asset management software

Job description

Qiddiya Investment Company seeks a Senior Specialist – Asset Application Support to provide hands-on L2 support for asset management applications. You will resolve complex incidents, analyze issues, and document resolutions while collaborating with cross-functional teams.

The role requires strong knowledge of application architecture, integrations, and incident management, with a focus on continuous improvement and user-focused solutions.