Arabic-English Brokerage Support Specialist

Moomoo Inc.; Riyadh; On-site; SAR 67,000 - 123,000; Full time

Benefits offered by this job

Paid Time Off

Training & Development

Performance Bonus

Job summary

Moomoo Inc. in Riyadh is seeking a Brokerage Services Support Specialist to assist local and overseas clients. The role involves handling inquiries in Arabic and English, guiding onboarding, and providing platform support across phone, email and live chat.

The candidate should have finance exposure, experience in call center or brokerage environments, and strong communication skills to manage multiple inquiries with professionalism and efficiency.

Qualifications

• Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center.
• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in Arabic is a must, while English/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.

Responsibilities

• Respond to customer inquiries and provide comprehensive support via phone, email and live chat.
• Onboard new customers and ensure they understand and use product features to achieve business goals.
• Identify opportunities for account expansion, upgrades, or cross-sells during interactions.
• Assist with trading account registration and verification processes.
• Provide consultation on trading platform, tools and features and resolve technical issues.
• Resolve customer concerns promptly and escalate complex cases when needed.
• Handle and resolve complaint cases escalated from frontline channels with timely follow-up.
• Record, file and organize customer feedback and suggestions.
• Contribute to development of customer service processes, knowledge bases and training materials.
• Perform other ad-hoc duties as assigned.

Skills

Arabic language

English language

Communication skills

Customer service

Education

Bachelor’s degree or Diploma

Tools

Online trading platforms

Call center software

Job description

Moomoo Inc. in Riyadh is seeking a Brokerage Services Support Specialist to assist local and overseas clients. The role involves handling inquiries in Arabic and English, guiding onboarding, and providing platform support across phone, email and live chat.

The candidate should have finance exposure, experience in call center or brokerage environments, and strong communication skills to manage multiple inquiries with professionalism and efficiency.