Arabic Community Care Specialist (Social & Escalations)

Tameeni; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Tameeni is seeking a Community Manager to handle daily conversations in its online Saudi community, delivering clear, on-brand responses and driving engagement.

You will coordinate with Marketing and Customer Care, review AI-assisted drafts, and use Locobuzz or similar tools to document conversations and escalate issues when needed.

The role may include evenings and weekend shifts, with a focus on improving customer experience and reporting performance metrics.

Qualifications

• Bachelor’s degree or diploma in marketing, communications, business or related field.
• 1–3 years in community management, social customer support or digital communications.
• Familiarity with CRM or ticketing tools such as Zendesk or Freshdesk.

Responsibilities

• Manage daily conversations with Tameeni’s online community and provide on-brand responses.
• Coordinate with Marketing and Customer Care across campaigns and issues.
• Review AI-assisted drafts and escalate incorrect suggestions to seniors.
• Document conversations using Locobuzz and ensure proper handovers.
• Track issues, follow up and provide updates to customers when available.

Skills

Arabic writing

English proficiency

Social media

Education

Bachelor’s degree or diploma in marketing, communications, business or related field

Tools

Locobuzz

Sprinklr

Sprout Social

Zendesk

Freshdesk

Job description

Tameeni is seeking a Community Manager to handle daily conversations in its online Saudi community, delivering clear, on-brand responses and driving engagement.

You will coordinate with Marketing and Customer Care, review AI-assisted drafts, and use Locobuzz or similar tools to document conversations and escalate issues when needed.

The role may include evenings and weekend shifts, with a focus on improving customer experience and reporting performance metrics.