Airport Manager

Riyadh Air | طيران الرياض; Riyadh Region; On-site; SAR 326,000 - 427,000; Full time

Job summary

A leading airline is seeking an experienced Airport Operations Manager to oversee operations at London Heathrow. The role involves managing ground handling, ensuring compliance with regulations, enhancing guest experience, and leading a team of frontline staff. Candidates should have at least 8 years in airport operations, with a minimum of 5 years in a managerial role at Heathrow. Applicants should demonstrate a proven track record in managing passenger services and operational excellence.

Qualifications

• 8+ years of experience in Airport or Ground Operations.
• 5+ years of managerial experience at Heathrow airport.
• Experience in managing passenger services and baggage handling.

Responsibilities

• Manage ground handling operations and improve guest experience.
• Ensure safe and cost-effective airport operations.
• Lead and motivate the airport team for high performance.

Skills

Airport operations management

Stakeholder relations

Customer service

Problem-solving

Education

Degree in relevant field

Job description

Overview

Riyadh Air (RX) seeks to lead the aviation industry as a digitally native airline connecting Saudi Arabia to more than 100 destinations. The role oversees RX’s airport operations at London Heathrow airport.

Responsibilities

• Manage ground handling operations, ensure regulations are followed, improve guest experience, and maintain sound relations with stakeholders to support operational excellence and the airline's business goals.
• Ensure day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing, are conducted safely, timely, and cost‑effectively.
• Represent Riyadh Air at AOC meetings, airport committees, and regulatory forums; liaise with customs, immigration, airport operators, and other key authorities.
• Lead the airport team, including frontline leaders and customer service staff, ensuring high performance, motivation, grooming standards, and adherence to operational SOPs.
• Be the friendly face and calm head at the heart of daily operations by leading teams, liaising with partners, and ensuring operations run like clockwork.

About You

• Degree qualified with at least 8 years of progressive experience in Airport or Ground Operations.
• At least 5 years of prior managerial experience at Heathrow airport.
• Proven track record in managing airport operations, including passenger services, ramp operations, baggage handling, and load control.
• Start-up or launch experience is desirable.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.