AI Agents CX Solutions Consultant — Pilot & Value Architect

Lucidya; Riyadh; On-site; SAR 70,000 - 100,000; Full time

Job summary

A leading AI technology firm in Riyadh is seeking an experienced Solutions Consultant to drive customer engagement and lead the development of AI-powered CX solutions. You will connect with clients to define opportunities and guide them from discovery to pilot phase. The ideal candidate has extensive experience in CX and SaaS, along with strong skills in requirements gathering, communication, and workflow mapping. Competitive salary and growth opportunities are offered.

Benefits

Competitive salary

Benefits

Opportunities for growth

Qualifications

• 6-9 years of experience in CX, digital consulting, SaaS implementation, or pre-sales roles.
• Minimum 3 years in enterprise SaaS focused on CX, CRM, or marketing automation.

Responsibilities

• Identify prospects and evaluate CX volume and maturity.
• Lead customer engagement through discovery sessions.
• Translate customer problems into structured workflows.
• Define primary and secondary KPIs for pilot success.
• Own the storytelling and value narrative for each pilot.

Skills

CX processes understanding

Requirements gathering skills

Complex workflow mapping

Communication skills

Engaging senior stakeholders

Tools

Miro

Notion

Confluence

Job description

A leading AI technology firm in Riyadh is seeking an experienced Solutions Consultant to drive customer engagement and lead the development of AI-powered CX solutions. You will connect with clients to define opportunities and guide them from discovery to pilot phase. The ideal candidate has extensive experience in CX and SaaS, along with strong skills in requirements gathering, communication, and workflow mapping. Competitive salary and growth opportunities are offered.