Account & Sales Support Specialist

Lubrizol Corporation; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Lubrizol Corporation is seeking a Sales Support and Office Administration specialist in Jeddah to assist the sales team with customer accounts, coordinate internal processes, and maintain records. You will handle invoicing support, forecasts, and SAP data for Ship-To/Sold-To records, while managing vendor relations and licenses.

Role requires Arabic language skills, a degree in chemical/mechanical engineering or chemistry, and 3–4 years of relevant experience in technical or sales support.

Qualifications

• Degree or Diploma in Chemical/Mechanical Engineering or Chemistry qualification.
• Graduate/ 3-4 years working experience with Technical, Sales support, customer service, sales administration, or commercial operations.
• Arabic language skills are compulsory.

Responsibilities

• Support all customer accounts with routine operational and administrative activities.
• Maintain regular communication with customers to ensure timely information flow and issue follow‑up, supporting with invoices and statements of accounts for payment‑related activities.
• Escalate commercial or service‑related issues to senior sales team members as required.
• Build strong working relationships with customers and internal stakeholders.
• Manage smaller customers to develop account management skills.
• Develop product knowledge, technical understanding and applications, etc.
• Support continuous improvement in customer service and internal processes.
• Assist in preparing regular sales and customer performance reports.
• Support analysis of sales trends, forecasts, and open orders for assigned customers.
• Maintain accurate customer sales data and documentation.
• Support collection of customer forecast information and maintain shared forecast files.
• Assist in preparing FC vs Actual vs Open Orders reports.
• Support forecast uploads and system updates as instructed.
• Assist with SAP master data maintenance for customers, including Ship-To / Sold-To records.
• Support material extensions and basic master data queries.
• Ensure accuracy and completeness of customer data.
• Facilitate renewing of office Government licenses, other registered documents, and office insurance
• Vendor management (office supplies, water supply, plant maintenance, cleaning service,)
• Equipment management/maintenance, and courier services.
• Translation of Arabic documents to support any requirement for local and global support.

Skills

Arabic language

Customer service

Sales support

Communication

Education

Degree or Diploma in Chemical/Mechanical Engineering or Chemistry

3-4 years experience in technical/sales support/customer service

Tools

SAP

ERP

Job description

Lubrizol Corporation is seeking a Sales Support and Office Administration specialist in Jeddah to assist the sales team with customer accounts, coordinate internal processes, and maintain records. You will handle invoicing support, forecasts, and SAP data for Ship-To/Sold-To records, while managing vendor relations and licenses.

Role requires Arabic language skills, a degree in chemical/mechanical engineering or chemistry, and 3–4 years of relevant experience in technical or sales support.