Account Manager Ethra Facilities Management 11 Oct · 19:37

AimGulf; Medina; On-site; SAR 446,000 - 714,000; Full time

Job summary

Ethra, a Saudi HR consultancy, seeks an Account Manager to oversee FM services across assigned accounts and ensure exceptional client satisfaction. You will lead on-site teams, manage SLAs, and drive cross-functional collaboration to deliver high-quality, compliant service.

With 12+ years in FM or account management, you will navigate mega projects in Saudi Arabia, maintain strong client relationships, report performance, and pursue value-enhancing improvements within a dynamic contractual

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, or related field.
• Professional certification in FM (IFMA CFM or BIFM/IWFM) preferred.
• PMP certification is an advantage.
• Minimum 12 years in FM or Account Management with mega/giga projects.

Responsibilities

• Serve as the primary client contact and maintain trusted relationships.
• Oversee delivery of FM services across the account and meet SLAs.
• Lead on-site teams across hard and soft services with strong controls.
• Collaborate cross-functionally for coordinated service delivery.
• Monitor performance, report to client and Account Director, and take corrective actions.
• Ensure compliance with QHSE standards and company policies.
• Address client concerns and manage escalations professionally.
• Oversee planned preventive maintenance and reactive works to quality standards.
• Identify opportunities for service improvement and value enhancement.

Skills

FM regulations knowledge

English communication

People leadership

Education

Bachelor’s in Facilities Management

Bachelor’s in Engineering

IFMA CFM or BIFM/IWFM

PMP certification

Job description

The Account Manager is responsible for managing the day-to-day delivery of FM services across the assigned account, ensuring service excellence, client satisfaction, and operational performance. The role acts as the primary point of contact for the client, leading on-site teams and collaborating cross-functionally to ensure all services are delivered to the agreed standards, KPIs, and SLAs.

Key Responsibilities:

• Serve as the primary point of contact for the client, building and maintaining a strong, professional, and trust-based relationship throughout the contract term.
• Oversee the delivery of FM services across the assigned account, ensuring all SLAs, KPIs, and service standards are consistently achieved.
• Lead, manage, and develop on-site FM teams across hard and soft service streams, ensuring adequate resourcing, performance, and professional conduct at all times.
• Collaborate cross-functionally to ensure seamless, compliant, and coordinated service delivery across all account activities.
• Monitor account performance through regular reporting, client reviews, and performance dashboards, implementing corrective actions where required.
• Ensure all on-site activities comply with applicable QHSE standards, regulatory requirements, and company policies.
• Address and resolve client concerns, complaints, and operational escalations in a timely and professional manner.
• Oversee the execution of planned preventive maintenance, reactive works, and soft service operations to ensure they are carried out as scheduled and to the required quality standard.
• Identify opportunities for service improvement, innovation, and value enhancement to support the client’s evolving operational needs.
• Prepare and present regular performance reports, account reviews, and operational updates to the Account Director and the client.
• Ensure compliance with company policies and regulations related to the position.
• Stay updated on industry best practices to enhance professional performance and process improvement.

Experience Required:

• Minimum of 12 years of experience in Facilities Management or Account Management is required, including demonstrated experience managing mega or giga projects with multiple sites in Saudi Arabia.

Education Qualifications:

Bachelor’s degree in Facilities Management, Engineering, or a related field is required. Professional certification in Facilities Management, such as IFMA CFM or BIFM/IWFM, is preferred, while PMP certification is an advantage.

Skills Required:

• Familiarity with Saudi Arabian FM regulations, local client expectations, and service delivery standards is required.
• Broad understanding of both hard and soft Facilities Management services is required.
• Ability to communicate and correspond effectively in English is required.

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

Ethra is a Saudi human resources consultancy based in Riyadh, working with organisations that need HR expertise without building large internal teams. Services include talent acquisition and executive recruitment, HR process outsourcing, payroll and compliance support, organisational development and training, all aimed at aligning people strategy with business goals.

Company Industry:

Facilities Management

Closing Date:

Not mentioned (apply as soon as possible)