Warranty Administrator

Tanqeeb; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Tanqeeb in Doha is seeking an experienced Warranty Claims Coordinator for automotive products. You will manage the end-to-end warranty claims process, ensuring compliance with warranty policies and timely submission.

Working with service advisors, technicians, and suppliers, you will review documentation, track claims, and analyze data to identify improvements, while delivering exceptional customer service and training colleagues on procedures.

Qualifications

• Knowledge of automotive service terminology and warranty guidelines.
• Experience with warranty reimbursement procedures and claim processing.
• Attention to detail and accuracy in warranty processing.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Familiarity with manufacturer-specific warranty programs.
• Experience with DMS and warranty claim software.
• Knowledge of automotive service and repair processes.
• Ability to analyze warranty data and identify trends or issues.

Responsibilities

• Coordinate and manage the warranty claims process for automotive products.
• Review claims for accuracy, completeness, and adherence to guidelines.
• Collaborate with service advisors, technicians, and departments to gather documentation.
• Submit warranty claims to suppliers or manufacturers in a timely manner.
• Track status of claims and follow up with stakeholders to ensure timely resolution.
• Collaborate with suppliers to resolve disputes, discrepancies, or rejections.
• Maintain accurate records of warranty claims and customer information.
• Assist in analyzing warranty data and trends for process improvements.
• Provide exceptional customer service for warranty inquiries.
• Assist in training staff on warranty procedures and guidelines.
• Ensure compliance with warranty terms and timely submission of claims.
• Stay updated on industry trends, regulations, and best practices.
• Collaborate with cross-functional teams to improve warranty processes and satisfaction.
• Conduct periodic audits to identify potential warranty fraud or abuse.
• Prepare reports on warranty performance and trends for management.
• Perform other duties as directed by Head of Department.

Skills

Automotive warranty knowledge

Warranty processing

MS Office

Communication skills

Organizational skills

Warranty terms & conditions

DMS experience

Warranty data analysis

Manufacturer warranty programs

Repair process knowledge

Education

Diploma

Tools

Warranty processing software

Job description

Coordinate and manage the warranty claims process for automotive products, ensuring compliance with warranty policies and procedures. Review warranty claims for accuracy, completeness, and adherence to warranty guidelines. Work closely with service advisors, technicians, and other relevant departments to gather necessary documentation and information for warranty claims. Submit warranty claims to the appropriate suppliers or manufacturers in a timely manner. Track and monitor the status of warranty claims, following up with suppliers and stakeholders to ensure timely resolution. Collaborate with suppliers to resolve any claim disputes, discrepancies, or rejected claims. Maintain accurate records and documentation related to warranty claims, including claim details, supporting documentation, and customer information. Assist in analyzing warranty data and trends to identify potential product or process improvement opportunities. Provide exceptional customer service by addressing customer inquiries and concerns related to warranty claims. Assist in training service advisors and technicians on warranty claim procedures and guidelines. Ensure compliance with warranty terms and conditions, including timely submission of claims and adherence to claim approval processes. Stay updated on industry trends, regulations, and best practices related to warranty management. Collaborate with cross-functional teams to identify and implement initiatives to improve warranty processes and customer satisfaction. Conduct periodic audits and reviews to identify potential warranty fraud or abuse. Assist in preparing reports and presentations on warranty claim performance and trends for management. Perform other department duties related to his/her position as directed by the Head of the Department

• Knowledge of automotive service and repair terminology.
• Understanding of warranty reimbursement procedures and guidelines.
• Attention to detail and accuracy in processing warranty claims.
• Proficiency in MS Office (Word, Excel, Outlook)
• Excellent communication and interpersonal skills.
• Strong organizational and administrative skills.
• Knowledge of warranty terms and conditions.
• Ability to work independently and meet deadlines.
• Familiarity with manufacturer-specific warranty programs.
• Experience with dealership management systems (DMS) and warranty claim processing software.
• Knowledge of automotive service and repair processes.
• Ability to analyze warranty data and identify trends or issues.

Desired Candidate Profile

3Experience Minimum 3 years relevant experience

Education Diploma