Warranty Administrator

Jaidah Group; Doha; On-site; QAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Jaidah Motors & Trading Company in Doha, Qatar seeks an experienced Warranty Administrator to join its Automotive Aftersales team. You will manage warranty claims, review documentation, and coordinate with workshop and parts to ensure policy compliance and timely submissions.

The ideal candidate has a diploma or bachelor’s degree in automotive, mechanical engineering, or business, plus 2–4 years of warranty admin experience.

Qualifications

• Degree or diploma in automotive, mechanical engineering, business administration, or related field.
• 2–4 years of experience as a Warranty Administrator or in a similar aftersales role.
• Experience with automotive dealership or authorized service center preferred.
• Strong understanding of automotive warranty processes and manufacturer policies.
• Familiarity with repair procedures, parts, labor operations and technical documentation.

Responsibilities

• Process and administer automotive warranty claims accurately within required timelines.
• Review repair orders, job cards, and reports to ensure warranty eligibility.
• Verify warranty coverage and ensure repairs follow manufacturer policies.
• Submit claims to manufacturers and monitor status.
• Coordinate with service teams to address warranty issues and ensure compliance.
• Maintain complete warranty documentation for audits.
• Identify recurring claim issues and coordinate corrective actions.
• Assist during manufacturer warranty audits and provide documentation.
• Monitor warranty claim aging and timely resolution.
• Prepare warranty-related reports for management.

Skills

Warranty claims management

Analytical & problem solving

Documentation & record management

Communication & coordination

Time management

Customer & service orientation

Compliance & process awareness

Attention to detail

Education

Diploma or Bachelor's degree in Automotive/Mechanical/Business

Tools

Automotive dealership/workshop management systems

Job description

Jaidah Motors & Trading Company is looking for a detail-oriented and experienced Warranty Administrator to join our Automotive Aftersales team in Doha, Qatar.

The successful candidate will be responsible for managing warranty claims, ensuring accurate documentation and timely submission of claims to manufacturers, and coordinating with workshop, service, and parts teams to ensure compliance with warranty policies and procedures.

Key Responsibilities

• Process and administer automotive warranty claims accurately and within the required timelines.
• Review repair orders, technical reports, job cards, and supporting documents to ensure warranty eligibility.
• Verify warranty coverage and ensure repairs are carried out in accordance with manufacturer warranty policies.
• Submit warranty claims to the respective manufacturer or principal and follow up on claim status.
• Monitor rejected, pending, and disputed warranty claims and take the necessary corrective action.
• Coordinate with Service Advisors, Technicians, Workshop Supervisors, Parts, and other relevant departments regarding warranty-related matters.
• Ensure all warranty documentation is complete, accurate, and properly maintained for audit purposes.
• Review warranty claims for accuracy, including labor operations, parts, quantities, and applicable warranty codes.
• Maintain proper records of warranty claims, approvals, rejections, and payments.
• Identify recurring claim issues and coordinate with the relevant teams to minimize claim rejections.
• Ensure compliance with manufacturer warranty procedures, policies, and audit requirements.
• Assist during manufacturer warranty audits and provide the required documentation and records.
• Monitor warranty claim aging and ensure timely resolution of outstanding claims.
• Prepare warranty-related reports and provide updates to management as required.
• Stay updated on changes to warranty policies, procedures, and manufacturer requirements.

Requirements

• Diploma or Bachelor’s degree in Automotive, Mechanical Engineering, Business Administration, or a related field.
• Minimum 2–4 years of experience as a Warranty Administrator or in a similar automotive aftersales role.
• Experience working with an automotive dealership or authorized service center is highly preferred.
• Good understanding of automotive warranty processes and manufacturer warranty policies.
• Knowledge of automotive repair procedures, parts, labor operations, and technical documentation.
• Strong attention to detail and ability to identify discrepancies in warranty claims.
• Good computer skills and experience using automotive dealership/workshop management systems.
• Strong organizational and time-management skills.
• Good communication and coordination skills.
• Ability to work effectively with workshop, service, parts, and manufacturer/principal teams.
• Ability to work under pressure and meet warranty claim submission deadlines.
• Warranty claims management
• Analytical and problem-solving skills
• Documentation and record management
• Communication and coordination
• Time management
• Customer and service orientation
• Compliance and process awareness

What We Offer

• Opportunity to work with a leading automotive organization in Qatar.
• Professional and collaborative working environment.
• Opportunities for career development and growth.
• Competitive compensation and benefits package, subject to company policy.