Waiter / Waitress

Chedi Hospitality; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Chedi Hospitality in Doha seeks a personable hospitality professional to deliver exceptional guest service in a luxury hotel or upscale restaurant setting. You will welcome guests, take orders, and ensure elegant dining experiences in line with brand standards.

The role requires 1–2 years of relevant experience, strong communication, and the ability to work in a multicultural team. Flexibility for varied shifts and a polished appearance are essential.

Qualifications

• Diploma or qualification in Hospitality, F&B, Tourism Management, or related field.
• 1–2 years of experience in a similar role in luxury hotel or upscale restaurant.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of food and beverage products and service standards.
• Experience with Micros or similar POS is an advantage.
• Professional appearance and grooming standards.
• Positive attitude with ability to work in a multicultural team.
• Flexible and able to work various shifts.

Responsibilities

• Delivers exceptional, personalized service in line with hotel standards.
• Welcomes guests warmly and builds relationships throughout dining experience.
• Anticipates guest needs and responds promptly and professionally to requests.
• Handles guest comments and inquiries with courtesy and follow-up.
• Maintains positive, professional interactions with guests and colleagues.
• Provides service to internal customers and collaborates with other departments.
• Creates memorable guest experiences through attentive, genuine service.
• Ensures brand and F&B standards are consistently followed.
• Works with colleagues across departments to support operations.
• Maintains par levels of operating equipment, supplies, and guest amenities.
• Welcomes and seats guests, presents menus, takes orders, and serves food and beverages.
• Demonstrates knowledge of menu items, ingredients, beverages, promotions, and specials.
• Answers inquiries and offers suitable recommendations.
• Promotes and upsells food and beverages while remaining guest-focused.
• Keeps tables properly set, cleared, and reset per standards.
• Uses Micros/POS accurately for orders and billing.
• Presents bills and processes payments.
• Performs cashiering duties and handles cash securely.
• Follows Finance policies for cashiering and cash handling.
• Maintains cleanliness and organization of the station and service areas.
• Communicates guest preferences and dietary requirements to relevant teams.
• Ensures guest requests are followed up timely and professionally.
• Supports GHM values and service culture in daily interactions.
• Maintains positive relationships and teamwork; supports colleagues during busy periods.
• Communicates with kitchen, bar, and other F&B colleagues for seamless service.
• Participates in departmental training and development.

Skills

Customer service

Communication

Interpersonal skills

Multicultural teamwork

Education

Hospitality diploma

Tools

Micros POS

Job description

• Ideally holds a relevant diploma or qualification in Hospitality, Food & Beverage, Tourism Management, or a related field.
• Minimum of 1–2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment.
• Strong customer service, communication, and interpersonal skills.
• Good knowledge of food and beverage products, service standards, and restaurant operations.
• Previous experience with Micros or a similar POS system is an advantage.
• Professional appearance with excellent grooming and presentation standards.
• Positive attitude with the ability to work effectively as part of a multicultural team.
• Flexible and able to work various shifts based on operational requirements.

Key Areas of Responsibility

Customer Service

• Delivers exceptional, personalized service in line with the hotel's standards and brand promise.
• Welcomes guests warmly and establishes positive relationships throughout their dining experience.
• Anticipates guest needs and responds promptly and professionally to requests.
• Handles guest comments, concerns, and inquiries in a courteous and efficient manner, ensuring appropriate follow-up and satisfactory resolution.
• Maintains positive and professional interactions with guests and colleagues at all times.
• Provides excellent service to internal customers and works collaboratively with other departments.
• Creates memorable guest experiences through attentive, genuine, and personalized service.

Operational

• Ensures all established brand and Food & Beverage service standards are consistently followed.
• Works closely with colleagues and other departments in a supportive and flexible manner, contributing to the overall success of the hotel and guest satisfaction.
• Maintains appropriate par levels of operating equipment, supplies, and guest amenities.
• Welcomes and seats guests, presents menus, takes orders, and serves food and beverages according to established service sequences and procedures.
• Demonstrates thorough knowledge of all menu items, ingredients, beverages, promotions, and special offerings.
• Confidently answers guest inquiries and provides suitable recommendations based on guest preferences.
• Actively promotes and upsells food and beverage items while maintaining a natural and guest-focused approach.
• Ensures tables are properly set, cleared, and reset according to established standards.
• Uses the Micros/POS system accurately and efficiently for order processing and billing.
• Presents guest bills accurately and processes payments in accordance with established procedures.
• Performs cashiering duties when required and ensures all cash and credit card transactions are handled accurately and securely.
• Strictly follows all Finance policies and procedures relating to cashiering, payment processing, and cash handling.
• Maintains cleanliness, organization, and readiness of the assigned station and surrounding service areas.
• Communicates guest preferences, dietary requirements, allergies, and special requests accurately to the relevant team members.
• Ensures all guest requests are followed through in a timely and professional manner.

People & Teamwork

• Demonstrates and supports GHM's values and service culture in daily interactions.
• Maintains positive and respectful working relationships with colleagues and contributes to a collaborative team environment.
• Supports colleagues during busy periods to ensure smooth and efficient operations.
• Communicates effectively with the kitchen, bar, and other Food & Beverage colleagues to ensure seamless service delivery.
• Participates actively in departmental training, briefings, and development activities.

Other Duties

• Attends and actively contributes to training sessions, departmental briefings, and meetings as required.
• Maintains a high standard of personal presentation, grooming, and hygiene at all times.
• Represents the hotel professionally and demonstrates responsible behavior both with guests and colleagues.
• Familiarizes themselves with and adheres to the Employee Handbook, hotel policies, rules, and procedures.
• Complies with all hotel requirements relating to food safety, hygiene, health and safety, fire safety, security, and the appropriate use of hotel systems and resources.
• Adapts positively to changes within the Food & Beverage operation and supports evolving business and operational requirements.
• Maintains professional relationships with relevant business partners and industry representatives where appropriate.
• Carries out any other reasonable duties and responsibilities assigned by the supervisor or management.