VP of Digital Customer Experience & UX Leadership
QNB Group
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Job summary
QNB Group is seeking a Senior Customer Experience leader to spearhead the strategy within the Digital Center of Excellence. You will define initiatives that enhance the user journey across all digital platforms and align design, research, and product delivery to create superior digital banking experiences.
The role requires a strong background in UX, service design, and multichannel engagement, with proven ability to drive customer satisfaction and cross‑functional collaboration across
Qualifications
- Bachelor's degree in a relevant field (Marketing/Banking/Finance/Economics/IT or related).
- Minimum 12 years of relevant experience, preferably in international banks.
- Strong knowledge of product marketing, product management, and market competition.
- Familiarity with retail banking regulations and financial self-service solutions.
Responsibilities
- Lead Customer Experience strategy within Digital Center of Excellence.
- Oversee UX design, UX research, service design, and design system functions.
- Align design and research with delivery of digital products.
- Monitor customer satisfaction and drive improvements across channels.
- Develop multichannel customer engagement and migration to digital channels.
- Report performance to executive management and stakeholders.
- Ensure compliance with policies, procedures and risk frameworks.
Skills
Education
Job description
QNB Group is seeking a Senior Customer Experience leader to spearhead the strategy within the Digital Center of Excellence. You will define initiatives that enhance the user journey across all digital platforms and align design, research, and product delivery to create superior digital banking experiences.
The role requires a strong background in UX, service design, and multichannel engagement, with proven ability to drive customer satisfaction and cross‑functional collaboration across
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