VP of Digital Customer Experience

QNB Group

Doha

On-site

QAR 500,000 - 800,000

Full time

4 days ago

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Job summary

QNB Group in Qatar seeks a senior leader to spearhead the Customer Experience strategy within the Digital Center of Excellence. You will define and execute initiatives that enhance the user journey across all digital platforms, overseeing UX Design, UX Research, Service Design and the Design System.

The role ensures a cohesive customer-centric design philosophy and aligns design and research with delivery of superior digital products.

Qualifications

Bachelor's degree(s) required in relevant fields such as Marketing, Banking, Finance, Economics, IT, or related discipline.
Senior leadership with extensive experience in customer experience or digital banking domains is essential.
Experience in driving CX strategy across multiple channels and platforms.

Responsibilities

Lead the Customer Experience strategy within the Digital Center of Excellence.
Oversee UX Design, UX Research, Service Design and Design System.
Align design and research with delivery of superior digital products.
Monitor customer satisfaction and provide actionable improvement recommendations.
Drive digital transformation and customer-centric engagement across channels.