Airport Operations Agent - Qatar Airways - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 78,120 - 100,440; Full time

Benefits offered by this job

Career development within a globally recognised aviation group

Exposure to global travellers

Job summary

Qatar Airways is seeking an Airport Operations Agent in Doha to deliver high-quality services at Hamad International Airport. This role involves assisting transit passengers with tours, hotel bookings, and ensuring smooth airport operations.

The ideal candidate should hold a high school qualification and have at least 2 years of relevant experience. Fluency in English is essential, and knowledge of MS Word and Excel is required. Join a leading airline group and enhance your career in a dynamic airport environment.

Qualifications

• Minimum of 2 years of relevant experience in customer-facing roles.
• Excellent command of the English language.
• Strong knowledge of MS Word and Excel.

Responsibilities

• Provide face to face customer assistance at Discover Qatar desks.
• Support transit tour bookings and hotel reservations.
• Coordinate with airport staff and Discover Qatar teams.

Skills

Customer service skills

Communication in English

Knowledge of MS Word and Excel

Ability to communicate in Italian or Russian

Education

High school qualification

Job description

Position Overview

Airport Operations Agent at Qatar Airways in Doha, Qatar is a customer facing role focused on delivering high-quality airport services at Hamad International Airport. This position supports Discover Qatar operations by assisting transit passengers with tours, hotels, transfers, and meet and greet services, while ensuring a seamless airport journey and contributing to sales performance within the airlines and aviation environment.

Job Details

Country: Qatar
City: Doha
Industry: Airlines/Aviation
Function: Customer Support-Client Care
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full time

Key Responsibilities

• Provide face to face customer assistance at Discover Qatar desks at Hamad International Airport, representing the brand professionally
• Support transit tour bookings, hotel reservations, meet and greet services, and airport transfers in line with standard operating procedures
• Coordinate with airport staff and Discover Qatar teams to meet customer requirements and ensure smooth service delivery
• Assist passengers with special needs, including young travelers, elderly guests, and passengers with reduced mobility, in coordination with special handling teams
• Resolve minor customer complaints and offer suitable alternatives during flight disruptions affecting tours, hotels or transfers
• Escalate complex situations to senior team members through appropriate channels for timely resolution
• Maintain full awareness of health and safety requirements, reporting incidents, near misses and hazards as required
• Actively promote and sell Discover Qatar transit tours and services to meet assigned sales targets
• Upsell and cross-sell Discover Qatar products to maximise revenue opportunities
• Stay informed on current products, service inclusions, pricing and terms to ensure accurate sales transactions
• Perform sales reconciliation and prepar shift sales reports using booking and office systems

Ideal Profile

• High school qualification with a minimum of 2 years of relevant experience
• Excellent command of the English language
• Strong knowledge of MS Word and Excel
• Good understanding (to
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• Capability to communicate in Italian or Russian

Why Join Us

• Customer facing role within a world class international airport
• Opportunity to work with a leading airline's destination management brand
• Exposure to global travellers and multicultural environments
• Career development within a globally recognised aviation group

About the Company

Qatar Airways is a globally renowned airline group headquartered in Doha, Qatar, operating extensive passenger, cargo and destination management services. Known for service excellence and innovation, the group offers professionals the opportunity to build rewarding careers while supporting world-class airport and travel experiences.