Team Leader – Sales (Outsourced) - Arabic

Arab Solutions; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Arab Solutions in Doha seeks a seasoned Banking Sales Team Lead to guide Personal Banking Officers, build relationships with customers, and manage a growing portfolio while delivering service quality.

You will drive sales of salary accounts, loans, cards, and deposits, coach staff, ensure compliance with policies, and maintain high customer satisfaction in a multicultural market.

This role requires 5–8 years in banking sales and a relevant university degree.

Qualifications

• University graduate in Business Management, Accounting or Finance.
• 5-8 years' experience in Banking Sales with active network.
• Knowledge of Retail and Personal Banking products and services.
• Strong relationship-building and negotiation skills.

Responsibilities

• Lead a team of Personal Banking Officers to hit the branch's sales targets.
• Promote bank products and services and cross-sell to customers.
• Deliver excellent customer service and handle inquiries efficiently.
• Monitor market competitive landscape and adapt sales strategies.

Skills

Relationship Building

Marketing and Selling

Negotiation Skills

Communication & Collaboration

Retail Banking Knowledge

Retail Credit Policy Knowledge

Stakeholder Management

Multi-cultural Communication

Education

University graduate in Business Management/Accounting/Finance

Job description

Job Purpose

To lead a team of Personal Banking Officers that renders banking services to potential customers establishing and building relationships with stated customers and to maintain the assigned portfolio in order to develop and retain business thus sales while ensuring customer service quality at all times

Key Accountabilities

• Team Sales TargetAchieve agreed team sales targets ensuring compliance with Bank s policies and procedures to support achievement of overall branch targets
• Product amp Service SalesPromote Bank s products and services including Salary Accounts Loans Cards and Deposits to potential customers by making proactive sales efforts and capitalizing on cross-selling opportunities Open new business channels by listing new companies and actively visiting listed companies with nbsp Bank Prepare a sales plan for the team to meet assigned targets and actively follow up on execution Manage team members on day-to-day activities and call reports to meet expectations for the sales plan Coach and guide team members to achieve assigned targets and deliver best image to the Bank Ensure clients fully understand and agree to all features applicable fees terms and conditions of products and services they are purchasing Direct customers to appropriate channels ATM Mobile and Internet Banking whenever required Conduct pro-active visits to customers outside branch to achieve sales targets
• Customer ServiceDirect customers to branch networks for service queries and elevate complex ones to appropriate channel to maintain high degree of customer satisfaction in line with Bank s service quality standards Ensure flawless execution of client relationship transactions maintaining appropriate records and responding to customer requests and queries without delay
• Competitor AwarenessDevelop competitor awareness to assess extent to which Bank s products and services are competitive and achieve market coverage

Qualifications

Experience amp Skills Minimum Qualification University Graduate in Business Management Accounting or FinanceMinimum Experience 5 - 8 years experience in Banking Sales with active network and connections listJob-Specific Skills Knowledge of Retail and Personal Banking Products and ServicesRelationship Building SkillsMarketing and Selling SkillsNegotiation SkillsAbility to Collaborate and Communicate EffectivelyKnowledge of Retail Credit PolicyAbility to interact with internal and external stakeholders in a multi-cultural environment