Retail Banking Sales Manager

Starlink Qatar; Doha; On-site; QAR 90,000 - 120,000; Full time

Job summary

Starlink Qatar is seeking an experienced Retail Banking Sales Manager to lead a sales team for a leading local bank in Qatar. You will implement sales initiatives to maximise retail banking revenue and profit, while growing the customer base and portfolio quality.

The role requires a university degree in Business Administration, Accounting or Finance, at least 5 years of banking experience with a local bank in Qatar, and strong leadership, negotiation and communication skills.

Qualifications

• University degree in Business Administration, Accounting or Finance.
• Minimum 5 years of banking experience with a leading local bank in Qatar.
• Current or most recent experience must be with a local bank in Qatar.
• Excellent knowledge of retail banking operations and products/services in the Qatar market.
• Excellent sales management and customer relationship management skills.
• Strong leadership and people management skills, including mentoring and coaching.
• Good understanding of QCB and international banking regulations and documentation.
• Strong presentation, communication, negotiation and opportunity identification skills.

Responsibilities

• Analyse, forecast and plan the sales target requirements of the team.
• Implement the sales plan set by senior sales leadership to ensure targeted revenues are met.
• Prepare and regularly monitor sales plans, identify areas of unsatisfactory performance and act on improvement opportunities.
• Explore new business opportunities with new individuals and allocated channels to meet or exceed sales targets.
• Grow the asset and liability portfolio in line with departmental plans and strategy.
• Represent the bank in the market to promote its image, enhance its reputation and win new business.
• Maintain portfolio quality by monitoring and resolving loan delinquencies, overdrafts and loan/deposit maturities.
• Grow the customer base through cross-selling and the development of strong customer relationships.
• Ensure high-quality customer service and review customer complaints to maintain satisfaction.
• Resolve customer issues promptly and effectively.

Skills

Sales management

Customer relationships

Leadership

Negotiation

Strategic thinking

Education

Bachelors in Business/Finance

Job description

Starlink Qatar is hiring an experienced Retail Banking Sales Manager to lead a retail banking sales team for a leading local bank in Qatar. You will implement sales initiatives and strategies to maximise retail banking revenue and profit.

Key Responsibilities

• Analyse, forecast and plan the sales target requirements of the team.
• Implement the sales plan set by senior sales leadership to ensure targeted revenues are met.
• Prepare and regularly monitor sales plans, identify areas of unsatisfactory performance and act on improvement opportunities.
• Explore new business opportunities with new individuals and allocated channels to meet or exceed sales targets.

Sales Growth and Portfolio Quality

• Grow the asset and liability portfolio in line with departmental plans and strategy.
• Represent the bank in the market to promote its image, enhance its reputation and win new business.
• Maintain portfolio quality by monitoring and resolving loan delinquencies, overdrafts and loan/deposit maturities.

Customer Growth and Service

• Grow the customer base through cross-selling and the development of strong customer relationships.
• Ensure high-quality customer service and review customer complaints to maintain satisfaction.
• Resolve customer issues promptly and effectively.

Requirements

• University degree in Business Administration, Accounting or Finance.
• Minimum 5 years of banking experience with a leading local bank in Qatar, with increasing managerial responsibilities.
• Current or most recent experience must be with a local bank in Qatar.
• Excellent knowledge of retail banking operations and retail/personal banking products and services in the Qatar market.
• Excellent sales management and customer relationship management skills.
• Strong leadership and people management skills, including mentoring and coaching.
• Good understanding of QCB and international banking regulations and documentation.
• Strong presentation, communication, negotiation and opportunity identification skills.
• Strategic thinker, able to work with internal and external stakeholders in a multicultural environment.