Strategic ITSM Change Manager | CM Process Expert

Mekdam Technical Services; Doha; On-site; QAR 223,200 - 334,800; Full time

Job summary

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring process effectiveness, resolving departmental issues, and collaborating with project management teams. This role offers a chance to enhance operational efficiency within a dynamic work environment.

Responsibilities

• Assess and update CM process according to the new ITSM streamline process.
• Establish CM process input/output links with Project management process.
• Manage change requests for small projects according to agreed timelines.
• Revise and update predefined change tasks.
• Resolve cross-functional departmental issues.
• Ensure consistent execution of the CM process across the organization.
• Monitor, measure, and report on effectiveness to senior management.
• Review and validate CM process related CSI records.
• Work with CM module support team to implement and test enhancements.

Skills

Change management

Communication skills

ITSM tools (BMC-Remedy, Helix)

Time management

Quality assurance and control

Microsoft Office

MS Visio

MS PowerPoint

Education

Bachelor's degree in Engineering / Computer Science

ITIL 3 foundation certification

ITIL 3 Practitioner certification

ITIL 3 Intermediate certifications

ITIL 4 foundation certification

Job description

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring process effectiveness, resolving departmental issues, and collaborating with project management teams. This role offers a chance to enhance operational efficiency within a dynamic work environment.