ITSM Administrator: ManageEngine ServiceDesk Plus Expert

Gender; Doha; On-site; QAR 180,000 - 260,000; Full time

Benefits offered by this job

Job summary

Gender in Doha, Qatar is seeking an ITSM Administrator with hands-on experience in ManageEngine ServiceDesk Plus to manage and optimize ITSM operations. The role focuses on administration, configuration, and escalation handling aligned with ITIL best practices.

The ideal candidate will implement service catalogs, SLAs, and workflows, provide L2 support, and drive automation and reporting to improve service delivery. A strong background in enterprise IT support is required.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 4-7 years ITSM administration experience.
• Minimum 3 years hands-on experience with ManageEngine ServiceDesk Plus.
• Experience in enterprise IT support environments.

Responsibilities

• Administer and maintain ManageEngine ServiceDesk Plus environment.
• Configure incident, service request, problem, change, asset, and knowledge management.
• Create service catalogs, templates, workflows, approvals, and SLAs.
• Manage user roles, permissions, groups, and technician access.
• Develop automation rules and integrate with AD/Azure AD, Email, and CMDB.
• Provide L2 support and perform health checks and maintenance.
• Develop dashboards and performance metrics.

Skills

ITSM administration

Incident Management

ServiceDesk Plus

Active Directory Integration

SQL Server

Workflow Configuration

SLA Management

Reporting & Dashboards

Troubleshooting

Education

Bachelor's Degree in Computer Science/IT

Tools

ManageEngine ServiceDesk Plus

AssetExplorer

Analytics Plus

OpManager

Endpoint Central

REST APIs

Azure AD

PowerShell

SQL Server

Job description

Gender in Doha, Qatar is seeking an ITSM Administrator with hands-on experience in ManageEngine ServiceDesk Plus to manage and optimize ITSM operations. The role focuses on administration, configuration, and escalation handling aligned with ITIL best practices.

The ideal candidate will implement service catalogs, SLAs, and workflows, provide L2 support, and drive automation and reporting to improve service delivery. A strong background in enterprise IT support is required.