Store Operations Lead - Elevate the Beauty Experience

Sephora; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Sephora in Doha is seeking a Store Operations Manager to lead a high-performing team, ensuring superior customer service and flawless store operations. You will drive KPI achievement, manage stock and merchandising, and coordinate with Store Director and Category Managers to optimize the business while upholding Sephora standards.

The role requires 5–6 years in operations with strong leadership, plus a Bachelor's degree and advanced English; Arabic is a plus.

Qualifications

• Minimum 2 years’ experience in team and people management.
• Minimum 5 to 6 years’ experience in operations.
• Bachelor’s degree required.
• Advanced knowledge in health and safety procedures.
• Advanced knowledge in operations.
• Programming knowledge and Oracle BI & SIM knowledge is a plus.
• English – Advanced level; Arabic is a plus.
• Proficient in MS Office.
• Knowledge of cash management principles and/or procedures.
• Strong problem solving and decision-making abilities.
• Ability to develop and manage teams and people.
• Organized, structured and process oriented.

Responsibilities

• Inspire and coach the team to achieve operational KPI’s and commercial targets.
• Maintain stock levels and accurate merchandising to avoid stockouts.
• Oversee store operations, cash handling and POS procedures.
• Ensure exceptional customer service and resolve complaints.
• Collaborate with Store Director and Category Managers to drive business growth.
• Monitor health and safety procedures and maintain store compliance.
• Lead recruitment, training and performance development for the team.

Skills

Team management

Operations management

MS Office

Cash management

Problem solving

Decision making

Organized and process oriented

English (Advanced)

Arabic (Desirable)

Education

Bachelor's degree

Tools

Oracle BI

SIM knowledge

Programming knowledge

Job description

Sephora in Doha is seeking a Store Operations Manager to lead a high-performing team, ensuring superior customer service and flawless store operations. You will drive KPI achievement, manage stock and merchandising, and coordinate with Store Director and Category Managers to optimize the business while upholding Sephora standards.

The role requires 5–6 years in operations with strong leadership, plus a Bachelor's degree and advanced English; Arabic is a plus.