Skincare Experience Lead & Team Coach

Sephora USA, Inc

Doha

On-site

QAR 120,000 - 180,000

Full time

14 days+

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Job summary

Sephora USA, Inc in Doha is seeking a seasoned retail leader to elevate client experience, drive sales targets, and mentor a diverse team. The role requires a strategic mindset, excellent communication, and a passion for beauty. Fluent English is required; Arabic is a plus.

Minimum 5 years in retail and 2–3 years in team management are expected. You will coach daily, align store operations with policies, monitor KPIs, and foster an inclusive, high-energy environment to inspire colleagues and

Qualifications

Minimum 5 years of experience in retail with proven successful sales and services in store.
Minimum 2 to 3 years’ experience in team management.
3 years in the beauty industry.
English – Advanced level.
Arabic is a plus.

Responsibilities

Embody Sephora Attitude and set an example in front of the team.
Provide coaching and training to assist the team in meeting KPIs.
Take over floor leadership segments and ensure the floor is always managed.
Energize and motivate the team through effective floor management.
Collaborate with the Services Manager to offer Beauty Services to maximize client satisfaction.
Monitor stock availability and report low stock to avoid OOS situations.
Align with Store Management on shelving plans and brand relocations.