Store Operations Leader — Elevate Customer Experience

SEPHORA; Doha; On-site; QAR 132,738 - 176,985; Full time

Job summary

SEPHORA in Doha seeks a Client Experience leader to inspire and manage a team, ensuring exceptional client service and operational efficiency. The ideal candidate will have 5 to 6 years of operations experience, a Bachelor's degree, and advanced problem-solving abilities.

This role demands someone who motivates the team, manages stock levels, and communicates effectively with both team and management. Join SEPHORA to be part of a transformative beauty community!

Qualifications

• Minimum 2 years’ experience in team and people management.
• Minimum 5 to 6 years’ experience in operations.
• Advanced knowledge in health and safety procedures.
• Problem-solving and decision-making abilities.

Responsibilities

• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Ensure stock levels and merchandising are accurate.
• Inspire the team to use digital tools to deliver a customized service.
• Work with Customer Experience Manager to encourage following established policies.
• Coordinate with Supply Chain to ensure stock levels are controlled.

Skills

Team leadership

Client satisfaction

Operational management

Coaching and training

Customer service

Problem-solving

Education

Bachelor’s degree

Tools

Oracle BI

SIM software

MS Office

Job description

SEPHORA in Doha seeks a Client Experience leader to inspire and manage a team, ensuring exceptional client service and operational efficiency. The ideal candidate will have 5 to 6 years of operations experience, a Bachelor's degree, and advanced problem-solving abilities.

This role demands someone who motivates the team, manages stock levels, and communicates effectively with both team and management. Join SEPHORA to be part of a transformative beauty community!