Specialty Outlet Lead: F&B Operations & Guest Experience

Rotana Hotels; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

Rotana Hotels is seeking ambitious Food & Beverage professionals to organize and direct a team that delivers top quality products with prompt, accurate and personalized service. As a Specialty Outlet Manager you will oversee front and back of house operations, aiming for exceptional customer satisfaction and financial performance in line with brand standards.

Your responsibilities include preparing staff schedules, conducting regular training, evaluating performance, ensuring timely setup of the

Responsibilities

• Prepare schedules for all employees according to the forecast and within the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOPs
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Job description

Rotana Hotels is seeking ambitious Food & Beverage professionals to organize and direct a team that delivers top quality products with prompt, accurate and personalized service. As a Specialty Outlet Manager you will oversee front and back of house operations, aiming for exceptional customer satisfaction and financial performance in line with brand standards.

Your responsibilities include preparing staff schedules, conducting regular training, evaluating performance, ensuring timely setup of the