Service Quality & Vendor Management Specialist (E-Invoicing)

Employment; Doha; On-site; QAR 300,000 - 540,000; Full time

Job summary

Employment is seeking a Service Quality & Vendor Management Specialist (E-Invoicing) to drive success of a large-scale e-invoicing ecosystem by collaborating with external service providers and internal teams, ensuring service excellence and regulatory compliance.

The role focuses on vendor governance, performance monitoring, and stakeholder engagement within a regulated environment, requiring a strong background in business/admin disciplines and IT awareness.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Information Systems, Economics, Public Administration, or a related field.
• 9+ years of experience in vendor management, service quality, stakeholder engagement, or operational oversight.
• Experience working in government, public sector, or other regulated environments.
• Strong analytical, communication, reporting, and coordination skills.
• Experience with dashboards, performance monitoring, and vendor governance.

Responsibilities

• Manage relationships with e-invoicing service providers and market vendors.
• Monitor vendor performance and service quality against agreed SLAs.
• Coordinate with internal business and IT teams to resolve issues and drive continuous improvement.
• Support vendor onboarding, awareness sessions, and standards alignment.
• Prepare service quality reports, performance dashboards, and management updates.
• Act as the primary liaison for vendor inquiries and escalations.

Skills

Vendor management

Stakeholder engagement

Analytical skills

Reporting

Communication

Education

Bachelor's degree

Tools

Dashboards

Performance monitoring

Vendor governance

Job description

Service Quality & Vendor Management Specialist (E-Invoicing)

Industry Information Technology and Services

About the role

Are you passionate about vendor management, service quality, and stakeholder engagement? We're looking for an experienced professional to help drive the success of a large-scale e-invoicing ecosystem by collaborating with external service providers, ensuring service excellence, and supporting regulatory compliance.

Key Responsibilities

• Manage relationships with e-invoicing service providers and market vendors.
• Monitor vendor performance and service quality against agreed SLAs.
• Coordinate with internal business and IT teams to resolve issues and drive continuous improvement.
• Support vendor onboarding, awareness sessions, and standards alignment.
• Prepare service quality reports, performance dashboards, and management updates.
• Act as the primary liaison for vendor inquiries and escalations.

We're looking for professionals with:

• Bachelor's degree in Business Administration, Accounting, Information Systems, Economics, Public Administration, or a related field.
• 9+ years of experience in vendor management, service quality, stakeholder engagement, or operational oversight.
• Experience working in government, public sector, or other regulated environments.
• Strong analytical, communication, reporting, and coordination skills.
• Experience with dashboards, performance monitoring, and vendor governance.