Senior Specialist – Digital Insurance

Vodafone; Doha; On-site; QAR 300,000 - 600,000; Full time

Job summary

Vodafone Doha seeks a strategic Lead to own the end-to-end development of customer-focused digital insurance propositions. You will prioritize products, design offers, define requirements, map customer journeys and ensure launch readiness across cross-functional teams.

The role requires strong relationship management with insurers and tech providers, along with overseeing regulatory compliance and performance reporting. A senior business owner mindset is essential for day-to-day governance.

Qualifications

• Bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline.
• Certificate-level or above insurance qualification (e.g., Cert CII, Insurance Institute Licentiate)

Responsibilities

• Lead assessment, development and delivery of customer-focused digital insurance propositions.
• Own product prioritization, proposition design, business requirements, customer journeys and launch-readiness recommendations.
• Identify, evaluate and manage relationships with insurers, technology providers and other partners.
• Lead commercial negotiations covering product terms, commissions, service levels and partner responsibilities within authority limits.
• Own business performance across customer acquisition, conversion, revenue, retention, service quality and partner delivery.
• Establish operating processes covering sales, policy servicing, complaints, renewals, cancellations and claims coordination.
• Ensure activities comply with applicable insurance regulations, internal policies and customer-protection requirements.
• Maintain accountability between distribution activities and insurer-retained responsibilities, including underwriting, pricing, reserving and claims liability.
• Coordinate delivery across Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care.
• Identify and escalate regulatory, operational, commercial and customer risks, with authority to pause activities where material control gaps exist.
• Prepare management reporting, business cases and decision papers, and recommend corrective actions when performance or delivery falls below expectations.
• Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority and governance framework.

Education

Bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline

Certificate-level or above insurance qualification (e.g., Cert CII, Insurance Institute Licentiate)

Job description

Lead the assessment, development and delivery of customer-focused digital insurance propositions.

Own product prioritization, proposition design, business requirements, customer journeys and launch-readiness recommendations.

Identify, evaluate and manage relationships with insurers, technology providers and other relevant partners.

Lead commercial negotiations covering product terms, commissions, service levels and partner responsibilities within approved authority limits.

Own business performance across customer acquisition, conversion, revenue, retention, service quality and partner delivery.

Establish effective operating processes covering sales, policy servicing, complaints, renewals, cancellations and claims coordination.

Ensure activities comply with applicable insurance regulations, internal policies, customer-protection requirements and approved operating controls.

Maintain clear accountability between distribution activities and insurer-retained responsibilities, including underwriting, pricing, reserving and claims liability.

Coordinate delivery across Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care.

Identify and escalate regulatory, operational, commercial and customer risks, with authority to pause activities where material control gaps exist.

Prepare management reporting, business cases and decision papers, and recommend corrective actions where performance or delivery falls below expectations.

Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority and governance framework.

• Bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline.
  
• Recognized insurance professional qualification at certificate level or above, such as Cert CII, Insurance Institute Licentiate, or an equivalent recognized qualification.