Senior Manager IT – Next-Gen Passenger Systems

Hamad International Airport; Doha; On-site; QAR 700,000 - 1,200,000; Full time

Job summary

Hamad International Airport seeks an experienced aviation technology leader to own next-generation passenger-processing technology, spanning check-in, self-service, bag drop, security and boarding. You will shape the 3-5 year strategy and drive biometric identity, facial recognition, digital identity and seamless, single-token journeys across airport touchpoints.

You will take end-to-end ownership of major implementations, oversee 24/7 operations, and lead cross-functional programs with

Qualifications

• Bachelor's Degree or equivalent with a minimum of 10 years of job-related experience.
• At least 10 years of IT management experience.
• At least 8 years focused on aviation, airport operations or passenger-processing technology.
• Hands-on lifecycle management experience across common-use check-in, boarding and passenger-self-service systems.
• At least 3 years of direct experience implementing biometric identity verification, digital ID or seamless-travel/single-token solutions at an equivalent airport.
• Experience leading cross-functional programmes within a medium or large organisation.
• Experience working within the airport/aviation domain, including engagement with government and border-control agencies.
• Excellent command of English.

Responsibilities

• Shape the 3-5 year technology strategy and roadmap for passenger-processing and identity solutions.
• Lead major programmes covering common-use check-in and boarding, self-service kiosks, automated bag drop, e-gates and passenger-processing technologies.
• Drive the evolution of biometric identity verification, digital identity and single-token journeys across airport touchpoints.
• Take end-to-end ownership of major technology implementations, integrations, upgrades and lifecycle management.
• Ensure mission-critical passenger-processing systems remain highly available within a 24/7 airport operation.
• Lead the response to critical technology incidents affecting passenger processing.
• Engage with airlines, airport stakeholders, government and border-control agencies and technology partners.
• Manage technology suppliers and integrations across the passenger-processing ecosystem.
• Evaluate emerging solutions including AI-driven queue analytics, computer vision and IoT-enabled passenger tracking.
• Lead cross-functional technology programmes, governance, business cases, budgets and change initiatives.
• Build and develop a high-performing technology team through coaching, direction and knowledge sharing.

Skills

IT management

Aviation domain knowledge

Cross-functional leadership

Strategic planning

Vendor management

Governance

English proficiency

Education

Bachelor's Degree or equivalent

Tools

Systems integration

Job description

Ready to shape the future of how passengers move through an airport?

We’re looking for an experienced aviation technology leader to take ownership of next-generation passenger-processing technology at Hamad International Airport.

This is a senior role with responsibility for technology supporting the passenger journey across check-in, self-service, bag drop, security and boarding, while driving the continued evolution of biometric identity, facial recognition, digital identity and single-token seamless travel.

This is not purely a strategy role. We need someone who understands these technologies deeply enough to lead their strategy, implementation, integration, lifecycle and 24/7 operational performance.

What you’ll own

• Shape the 3-5 year technology strategy and roadmap for passenger-processing and next-generation identity solutions.
• Lead major programmes covering common-use check-in and boarding, self-service kiosks, automated bag drop, e-gates and passenger-processing technologies.
• Drive the evolution of facial recognition, digital identity and single-token passenger journeys across airport touchpoints.
• Take end-to-end ownership of major technology implementations, integrations, upgrades and lifecycle management.
• Ensure mission-critical passenger-processing systems remain highly available within a 24/7 airport operation.
• Lead the response to critical technology incidents affecting passenger processing.
• Work with airlines, airport stakeholders, government and border-control agencies and technology partners.
• Manage technology suppliers and integrations across the passenger-processing ecosystem.
• Evaluate emerging solutions including AI-driven queue analytics, computer vision and IoT-enabled passenger tracking.
• Lead cross-functional technology programmes, governance, business cases, budgets and change initiatives.

Build and develop a high-performing technology team through coaching, direction and knowledge sharing.

What we are looking for:

This role requires more than general IT leadership.

We are particularly interested in candidates who have personally led passenger-processing technology within an airport, airline or aviation technology environment and can demonstrate experience across:

• Self-service check-in and bag drop
• Boarding and passenger self-service technologies
• Biometric identity verification
• Seamless or single-token passenger journeys
• Departure Control System integrations
• Mission-critical 24/7 technology operations
• Large-scale systems integration
• Government and border-control stakeholder engagement

Your experience

You will bring:

• A Bachelor's Degree or equivalent with a minimum of 10 years of job-related experience.
• At least 10 years of IT management experience.
• At least 8 years focused on aviation, airport operations or passenger-processing technology.
• Hands-on lifecycle management experience across common-use check-in, boarding and passenger-self-service systems.
• At least 3 years of direct experience implementing biometric identity verification, digital ID or seamless-travel/single-token solutions at an equivalent airport.
• Experience leading cross-functional programmes within a medium or large organisation.
• Experience working within the airport/aviation domain, including engagement with government and border-control agencies.
• Strong business and technology strategy, change-management, vendor-management and relationship-management capabilities.
• Excellent command of English.

Exposure to ICAO, IATA or ACI standards or industry bodies would be advantageous. ITIL service-management and recognised project-management practices are also preferred.

Think this sounds like you?

We would particularly like to hear about:

A passenger-processing platform you personally owned. A major implementation you led. And a biometric or digital-identity passenger journey you helped bring to life.

If you've worked at the intersection of aviation + passenger technology + biometrics + large-scale transformation, we would like to hear from you.