Digital Business Partner (Qatari)

Qatar Airways Group; Doha; On-site; QAR 279,000 - 446,000; Full time

Job summary

Qatar Airways Group seeks a Digital Business Partner for Hamad International Airport, Doha, Qatar. The role acts as the key IT-business relationship interface for Airport Security and Safety, aligning technology initiatives with business goals and shaping demand for digital solutions.

The incumbent will translate business demand into structured requirements, maintain domain knowledge, identify transformation opportunities and collaborate on roadmaps and AI product initiatives to improve service

Qualifications

• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
• Airport Experience is mandatory.
• Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment.
• Professional and excellent command of English language is mandatory.
• Experience in supporting projects, service enhancements, change initiatives or digital transformation activities within a structured delivery and governance framework
• Good understanding of change management, process improvement and the use of digital tools and data in order to enhance service effectiveness and business outcomes.
• Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts, preferably aligned to recognized good practice frameworks

Responsibilities

• Translate business demand, opportunities, constraints and risks through structured requirements gathering and prioritization.
• Maintain a strong understanding of the assigned business domain through engagement with processes, services and challenges.
• Identify and promote innovation, digital transformation and data-led improvement opportunities.
• Collaborate to develop technology plans, strategy and roadmaps aligned with objectives.
• Support the development of AI product requirements within the domain.
• Resolve conflicting requirements and expectations through effective communication and negotiation.
• Ensure regular service reviews and stakeholder feedback to improve performance.
• Contribute to demand planning, budgeting and supplier interfaces to prioritize and deliver business needs.
• Identify and track continual service improvement actions and value outcomes.

Skills

IT business partnering

Service delivery

Demand management

Business analysis

Project delivery

Digital transformation

English language

Education

Bachelor’s Degree or Equivalent

Job description

We are recruiting a Digital Business Partner for Hamad International Airport ,Doha, Qatar.

The Digital Business Partners act as the key business relationship interface between the airport’s IT department and one of the assigned business unit, Airport Security and Safety system, strategically align technology initiatives with business goals, foster strong partnership-based relationships, maximize business value from IT investments through collaboration, and shape demand for solutions and business services.

About the role

• The Digital Business Partner is responsible to translate business demand, opportunities, constraints and risks through structured requirements gathering and prioritization processes to achieve effective governance, portfolio planning and informed investment decisions.
• Accountable to maintain a strong understanding of the assigned business domain through continuous engagement with business processes, services, challenges and opportunities to achieve relevant, value-adding digital advice and recommendations.
• Identify and promote innovation, digital transformation and data-led improvement opportunities through business insight and cross-functional collaboration to achieve enhanced service quality, operational efficiency, resilience and customer experience.
• Collaborate and ensure the development and maintenance of technology and capability plans, strategy and roadmaps and improvement priorities through business and IT collaboration to achieve alignment between digital initiatives and operational and strategic objectives.
• Support, and be actively involved, in building the business requirements specific to AI product development within the assigned business domain.
• Support the resolution of conflicting requirements, priorities and stakeholder expectations through effective communication, escalation and negotiation to achieve balanced decisions and sustained alignment across business and IT teams.
• Ensure regular service reviews, stakeholder discussions and feedback sessions through structured engagement forums to achieve improved service performance, stakeholder satisfaction and closure of agreed actions.
• Contribute to demand planning, annual planning cycles, budget input and supplier interface activities through portfolio analysis and stakeholder engagement to achieve effective prioritization and delivery of agreed business needs.
• Responsible to identify and track continual service improvement actions and business value outcomes through performance reviews and benefit monitoring to achieve improved services, processes and business outcomes.

Qualifications

• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Airport Experience is mandatory
• Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment .

Professional and excellent command of English language is mandatory .

• Experience in supporting projects, service enhancements, change initiatives or digital transformation activities within a structured delivery and governance framework
• Good understanding of change management, process improvement and the use of digital tools and data in order to enhance service effectiveness and business outcomes.
• Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts, preferably aligned to recognized good practice frameworks