Passenger Processing & Biometric Systems Engineer

Employment; Doha; Presencial; QAR 420 000 - 540 000; Tempo integral

Resumo da oferta

Employment seeks a Passenger Processing & Biometric Systems Engineer to act as subject-matter expert and Level-3 support for common-use (CUTE) systems including check-in gates, self-service kiosks, and biometric Fast Pass. You will own the system's deep technical health, diagnose complex issues, and drive permanent fixes.

Responsibilities include advanced diagnostics, root-cause analysis, OEM case management, and coordinating firmware/software upgrades.

Qualificações

• Experience: 5+ years hands-on with the specific system in a comparable environment.
• Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience.
• ITIL Foundation certification.

Responsabilidades

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components.

Conhecimentos

Deep product knowledge

Diagnostic and root-cause skill

OEM liaison

Documentation and mentoring

Formação académica

ITIL Foundation

Manufacturer training/certification on SITA / NEC / IDEMIA / Thales

Descrição da oferta de emprego

Passenger Processing & Biometric Systems Engineer

Subject-matter expert and Level-3 support for the passenger-processing and biometric systems — common-use (CUTE) check-in and gates, self bag-drop and self-boarding, kiosks, flight-information displays and biometric Fast Pass. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components.

Job description

Subject-matter expert and Level-3 support for the passenger-processing and biometric systems — common-use (CUTE) check-in and gates, self bag-drop and self-boarding, kiosks, flight-information displays and biometric Fast Pass. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components.

RequirementsQualifications & certifications

• Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience.
• ITIL Foundation.

Experience: 5 or more years hands-on with the specific system in a comparable environment.

Competencies

• Deep product knowledge.
• Diagnostic and root-cause skill.
• OEM liaison.
• Documentation and mentoring.

Key performance indicators

• Advanced-incident resolution within SLA.
• RCA delivered within timeline.
• Repeat-incident reduction.
• Certification currency.

Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-authorised devices only.