Manager IT – Airport Operations Support

Hamad International Airport; Doha; Presencial; QAR 300.000 - 520.000; Jornada completa

Descripción de la vacante

Hamad International Airport is seeking a senior IT leader to own and lead critical airport IT systems, ensuring 24/7 availability for passenger journeys, baggage operations, and airfield activities. You will oversee incident response, system stability, security, and high performance of mission-critical platforms.

In this role you will manage a team of engineers in a fast-paced environment, drive major incidents end-to-end, coordinate with internal IT colleagues, and deliver ongoing improvements

Formación

• 8+ years in airport IT systems (AODB / BHS) or equivalent experience.
• Proven leadership of teams in a 24/7 environment.
• Strong ownership of incident & problem management.
• Experience working with internal IT teams, not solely vendor-side.
• Experience in large-scale airport operations environments.
• Exposure to cyber/IT operational processes.
• Ability to manage high operational complexity and multiple priorities.
• Thrives in fast-paced, high-pressure 24/7 operations.

Responsabilidades

• Lead 24/7 support of critical airport IT systems (AODB, BHS, operations platforms).
• Take full ownership of incidents and ensure rapid recovery.
• Drive stability, availability, and security of live operations.

Conocimientos

Airport IT

Team Leadership

Incident management

Internal IT

24/7 Ops

Cyber security

Ops scale

Stakeholder coordination

Descripción del empleo

Be at the heart of one of the world's most advanced airports. In this role, you will own and lead critical airport IT systems that keep passenger journeys, baggage operations, and airfield activities running smoothly - 24/7.

You will directly impact operational safety, efficiency, and passenger experience by ensuring mission-critical systems are always available, secure and high-performing environment.

You will lead the support and stability of airport systems that directly impact daily airport operations.

Role Responsibilities:

Core Ownership

• Lead 24/7 support of critical airport systems (AODB, BHS, operations platforms)
• Take full ownership of incidents
• Ensure stability, availability, and recovery of systems impacting live airport operations

Incident Leadership

• Personally lead major incidents end-to-end
• Handle high-pressure operational disruptions independently
• Drive root cause resolution and prevent recurrence
• This role requires someone who has already handled critical incidents at scale
• Manage a team of engineers and support staff
• Lead internal IT collaboration
• Build a high-performance support culture in a 24/7 environment

Ongoing Delivery & Projects

• Support continuous system improvements and enhancements
• Ensure smooth handover from project to BAU

What we are really looking for:

• 8+ years in airport IT systems (AODB / BHS essential)
• Proven leadership of team members in a 24/7 environment
• Strong incident & problem management ownership (hands-on)
• Experience working within internal IT teams (not purely vendor-side)
• Experience in large-scale airport operations environments
• Exposure to cyber / IT operational processes
• Ability to manage high operational complexity and scale
• Thrives in fast-paced, high-pressure, 24/7 operations
• Comfortable handling constant workload and multiple priorities