Senior Food and Beverage Attendant

Qatar Airways; Doha; On-site; QAR 72,000 - 108,000; Full time

Job summary

Qatar Airways in Doha seeks a dedicated Food & Beverage Lounge Attendant to support daily lounge activities, respond to guest needs, and uphold hygiene and safety standards. You will assist in delivering exceptional service to VIP, First and Business Class travelers, coordinate with culinary and facilities teams, and help train new staff while maintaining service timing and brand guidelines.

Join a dynamic team to ensure seamless lounge operations, proactive guest engagement, and adherence to

Qualifications

• High School qualification with at least 2 years in a related role.
• Experience in Food & Beverage service.
• Strong customer service mindset with multicultural teams.
• Team-oriented with collaborative approach.

Responsibilities

• Execute and oversee daily lounge operations in line with SOPs to ensure consistent service standards.
• Support the Food and Beverage team by anticipating customer needs and delivering prompt, personalized service.
• Attend and lead daily team briefings, distribute tasks effectively to Food and Beverage Attendants, and ensure alignment with lounge service goals.
• Ensure adequate availability of cutlery, beverages, and food stock based on forecasted customer volumes.
• Conduct spot checks on food temperatures, cleanliness, and customer touchpoints to maintain compliance with hygiene standards.
• Manage and resolve customer feedback or complaints in a professional manner to ensure satisfaction and loyalty.
• Coordinate with culinary, housekeeping, and facility teams to ensure smooth lounge operations and immediate response to service issues.
• Maintain a high level of attentiveness to customers at all times, proactively offering assistance, refills, or alternatives.
• Ensure VIP, First and Business Class travelers are familiarized with airline loyalty programs and service preferences are adhered to in accordance with the premium service protocols.
• Maintain accurate records of inventory consumption, wastage, and requisitions for operational transparency.
• Assist in training new Food and Beverage team members on service standards and customer interaction protocols.
• Perform opening and closing duties for lounge areas including setup, system checks, and cleanliness verification.
• Support the Lounge Supervisor with monitoring and enforcing service timing standards to ensure quick and efficient delivery, especially during peak traffic periods.
• Support the Lounge Supervisor with ensuring that lounge ambiance aligns with brand guidelines and enhances customer comfort.

Skills

Food & Beverage service

Customer service

Teamwork

Education

High School qualification

Job description

To ensure the seamless operation of catering services while upholding the highest standards of food and beverage service and hospitality within Qatar Airways Lounges. This role plays a critical part in delivering an exceptional customer experience by supporting day-to-day lounge activities, responding to customer needs, maintaining hygiene and safety standards, and guiding junior staff. The position involves operational leadership, service consistency, and contribution to a culture of excellence.

Operations:

• Execute and oversee daily lounge operations in line with Standard Operating Procedures (SOPs) to ensure consistent service standards.
• Support the Food and Beverage team by anticipating customer needs and delivering prompt, personalized service.
• Attend and lead daily team briefings, distribute tasks effectively to Food and Beverage Attendants, and ensure alignment with lounge service goals.
• Ensure adequate availability of cutlery, beverages, and food stock based on forecasted customer volumes
• Conduct spot checks on food temperatures, cleanliness, and customer touchpoints to maintain compliance with hygiene standards.
• Manage and resolve customer feedback or complaints in a professional manner to ensure satisfaction and loyalty.
• Coordinate with culinary, housekeeping, and facility teams to ensure smooth lounge operations and immediate response to service issues.
• Maintain a high level of attentiveness to customers at all times, proactively offering assistance, refills, or alternatives.
• Ensure VIP, First and Business Class travelers are familiarized with airline loyalty programs and service preferences are adhered to in accordance with the premium service protocols.
• Maintain accurate records of inventory consumption, wastage, and requisitions for operational transparency.
• Assist in training new Food and Beverage team members on service standards and customer interaction protocols.
• Perform opening and closing duties for lounge areas including setup, system checks, and cleanliness verification.
• Support the Lounge Supervisor with monitoring and enforcing service timing standards to ensure quick and efficient delivery, especially during peak traffic periods.
• Support the Lounge Supervisor with ensuring that lounge ambiance (lighting, music, scent, temperature) aligns with brand guidelines and enhances customer comfort.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

Qualifications:

High School Qualification with Minimum 2 years of job-related experience

Experience:

• Food and Beverage experience
• Strong customer service mindset and ability to understand the needs of a multicultural working
• Team-oriented with the ability to thrive in a collaborative environment.
• High level of customer service focus and service delivery standards.

Preferred

• Demonstrates a consistent commitment to professionalism and Qatar Airways standards.
• Positive and enthusiastic attitude towards customers and service excellence.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.