Senior Enterprise CSM for GCC Revenue Growth

Zealant Consulting Group; Doha; On-site; QAR 260,000 - 420,000; Full time

Job summary

Zealant Consulting Group in Doha, Qatar seeks a senior Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and GCC markets.

The role focuses on managing strategic relationships, driving account expansion, and delivering measurable commercial outcomes with executive-level stakeholders across the region.

Qualifications

• 4–6 years of experience in customer success, account management, or similar roles.
• Proven track record of revenue, retention, and account growth.
• Experience managing enterprise accounts across GCC markets.
• Strong understanding of enterprise procurement cycles in Gulf region.
• Ability to close cross-sell and upsell opportunities.
• Fluency in English; Arabic preferred.

Responsibilities

• Drive end-to-end revenue growth across Qatar and GCC markets.
• Own revenue, retention, and account growth targets.
• Identify, negotiate, and close cross-sell and upsell opportunities.
• Develop account growth strategies aligned with client objectives.
• Manage post-sale lifecycle for large enterprise and government-linked clients.
• Conduct regular QBRs with key stakeholders.
• Collaborate with Product, Growth, Operations to resolve issues.

Skills

Enterprise sales

Revenue growth

Customer retention

Account management

Customer success

Upselling

Cross-selling

Job description

Location: Doha, Qatar

Employment Type: Full-Time

Experience: 4–6 Years

About The Role

Our Client is looking for a commercially driven Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and select GCC markets, including Saudi Arabia, Oman, Bahrain, and Kuwait.

This is a senior individual contributor role focused on managing strategic enterprise relationships, driving account expansion, and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets, identify growth opportunities, and engage effectively with executive-level stakeholders.

Key Responsibilities

Regional Commercial Growth & Revenue

• Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
• Own and consistently deliver against revenue, retention, and account growth targets.
• Identify, negotiate, and close cross-sell and upsell opportunities within existing accounts.
• Develop account growth strategies aligned with client business objectives.
  
  

Redemption & Product Adoption

• Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences, and merchandise.
• Monitor and drive redemption volumes and overall platform adoption.
• Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences.
• Identify opportunities to improve engagement, usage, and customer value.
  
  

Strategic Account Management

• Own the post-sale lifecycle for large enterprise, banking, and government-linked clients.
• Develop and execute structured customer success and account plans.
• Ensure smooth client onboarding and ongoing adoption.
• Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders.
• Proactively identify and mitigate retention and account risks.
• Build long-term relationships with senior and executive-level client stakeholders.
  
  

Stakeholder Management & Regional Expertise

• Navigate regional procurement processes, governance requirements, and business practices across GCC markets.
• Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
• Understand local business culture and relationship-driven decision-making processes.
  
  

Cross-Functional Collaboration

• Partner with Product, Growth, Operations, Support, and other internal teams to resolve client issues.
• Provide actionable client feedback to influence product and roadmap improvements.
• Coordinate resolution of complex integration, operational, and service-related issues.
• Ensure client requirements are effectively communicated and addressed internally.
  
  

Required Qualifications & Experience

• 4–6 years of experience in Customer Success, Account Management, Key Account Management, or a similar customer-facing commercial role.
• Proven track record of managing revenue, retention, and account growth targets.
• Experience managing complex enterprise accounts across Qatar and/or GCC markets, including KSA, Oman, Bahrain, or Kuwait.
• Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region.
• Demonstrated ability to identify and close cross-sell and upsell opportunities.
• Strong commercial acumen with an outcome-oriented approach to Customer Success.
• Experience managing senior and executive-level stakeholders.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to translate product capabilities into clear business value and ROI for enterprise and C-level stakeholders.
• Fluency in English with strong professional communication skills.
• Arabic proficiency is preferred.
• Must be based in Doha, Qatar, with a valid QID / transferable work residency.
  
  

Nice to Have

• Experience in loyalty programs, customer engagement platforms, fintech, or B2B SaaS.
• Experience working with Tier-1 banks, telecom operators, large conglomerates, or government-linked organizations.
• Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman, or other GCC markets.
• Exposure to digital rewards, employee engagement, loyalty, or consumer rewards ecosystems.
  
  

Skills: enterprise sales,revenue growth,customer retention,account management,customer success,upselling,cross-selling