Senior Customer Experience Manager, Telecom

Foreground; Doha; On-site; QAR 280,000 - 480,000; Full time

Job summary

Foreground in Doha is seeking a Customer Experience Manager to elevate service standards across telecom channels and touchpoints. This role focuses on shaping customer journeys and driving superior engagement across call center, digital and in-store interactions.

With 8+ years in CX, you will lead service transformation initiatives, monitor satisfaction metrics, and collaborate with product and marketing teams to deliver seamless client experiences in a dynamic telecom environment.

Qualifications

• 8+ years in customer experience management, telecom preferred.
• Bachelor's degree in Business, Communications, or related field.
• Proven track record in service transformation initiatives.

Responsibilities

• Define and implement customer journey and experience strategies.
• Oversee call center, digital, and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.

Skills

Strong analytical skills

Education

Bachelor's degree

Job description

Foreground in Doha is seeking a Customer Experience Manager to elevate service standards across telecom channels and touchpoints. This role focuses on shaping customer journeys and driving superior engagement across call center, digital and in-store interactions.

With 8+ years in CX, you will lead service transformation initiatives, monitor satisfaction metrics, and collaborate with product and marketing teams to deliver seamless client experiences in a dynamic telecom environment.