Customer Care & Technical Support Specialist

Vodafone; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

Vodafone Doha is looking for a dedicated customer support specialist to provide prompt and efficient technical assistance to our clients. You will own and manage customer relationships, resolve technical queries, and ensure service targets are met through disciplined adherence to productivity and quality standards.

You will deliver an outstanding customer experience by achieving high TNPS scores and receiving compliments from customers and colleagues.

Responsibilities

• Provide prompt and efficient technical support to customers.
• Own and manage customer relationships; resolve technical queries efficiently.
• Ensure service levels are met and maintained.

Job description

Vodafone Doha is looking for a dedicated customer support specialist to provide prompt and efficient technical assistance to our clients. You will own and manage customer relationships, resolve technical queries, and ensure service targets are met through disciplined adherence to productivity and quality standards.

You will deliver an outstanding customer experience by achieving high TNPS scores and receiving compliments from customers and colleagues.