Customer Experience Manager - Telecom (CEM001)

Foreground; Doha; On-site; QAR 280,000 - 480,000; Full time

Job summary

Foreground in Doha is seeking a Customer Experience Manager to elevate service standards across telecom channels and touchpoints. This role focuses on shaping customer journeys and driving superior engagement across call center, digital and in-store interactions.

With 8+ years in CX, you will lead service transformation initiatives, monitor satisfaction metrics, and collaborate with product and marketing teams to deliver seamless client experiences in a dynamic telecom environment.

Qualifications

• 8+ years in customer experience management, telecom preferred.
• Bachelor's degree in Business, Communications, or related field.
• Proven track record in service transformation initiatives.

Responsibilities

• Define and implement customer journey and experience strategies.
• Oversee call center, digital, and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.

Skills

Strong analytical skills

Education

Bachelor's degree

Job description

Job Title: Customer Experience Manager - Telecom (CEM001)

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Key Responsibilities:

• Define and implement customer journey and experience strategies.
• Oversee call center, digital, and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.

Experience Required:

• 8+ years in customer experience management, telecom preferred.
• Proven track record in service transformation initiatives.

Education Qualifications: Bachelors degree in Business, Communications, or related field.

Skills Required:

• Strong analytical and communication skills.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

A UAE recruitment consultancy focused on creative, marketing, design and digital talent. It partners with advertising agencies, brands and media businesses across the Gulf to place professionals in roles spanning art direction, copywriting, brand strategy, user experience and communications.

Company Industry: Telecommunications

Department / Functional Area: Customer Experience

Closing Date: 24 November 2026