Banking: First Customer Service Associate (Entry Level)

QNB Group; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

QNB Group in Doha invites applications for an entry-level Customer Service Support role within its QNB First team. The incumbent will assist Customer Relationship Executives/Managers by handling day-to-day customer inquiries, processing simple transactions, and ensuring adherence to SLAs in a busy branch.

Qualifications include a Bachelor's degree in Marketing, Banking, Finance, Economics, Business Administration or IT, with no prior experience required. Resume and documents will be reviewed.

Qualifications

• Bachelor's degree in one of the specified fields as a minimum requirement.
• No prior experience is required.
• Willingness to learn and develop in customer service for banking products.

Responsibilities

• Handle day-to-day customer inquiries and provide timely information.
• Assist in processing basic transactions and applications.
• Support Relationship Managers in maintaining customer records and SLAs.
• Escalate unresolved issues to QNB First Management.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Banking

Bachelor's Degree in Finance

Bachelor's Degree in Economics

Bachelor's Degree in Business Administration

Job description

QNB Group in Doha invites applications for an entry-level Customer Service Support role within its QNB First team. The incumbent will assist Customer Relationship Executives/Managers by handling day-to-day customer inquiries, processing simple transactions, and ensuring adherence to SLAs in a busy branch.

Qualifications include a Bachelor's degree in Marketing, Banking, Finance, Economics, Business Administration or IT, with no prior experience required. Resume and documents will be reviewed.