Senior Cabin Service Quality Lead

HitekNOFAL Solutions; Doha; In loco; QAR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

HitekNOFAL Solutions is seeking a Senior Service Excellence Delivery Agent in Doha to drive quality across cabin appearance operations, customer experience and grooming standards in line with airline requirements.

You will conduct detailed checks across aircraft areas and touchpoints, record findings, and prepare reports for the Service Excellence Delivery Specialist highlighting discrepancies and opportunities for improvements.

Competenze

• Conformance checks on cabin appearance operations, customer experience and grooming standards.

Mansioni

• Perform conformance checks on cabin appearance, customer experience and grooming standards across the aircraft and terminal touchpoints.
• Record cabin appearance and customer experience quality checks accurately and prepare comprehensive reports for the Service Excellence Delivery Specialist.

Conoscenze

Quality checks

Customer experience

Grooming standards

Descrizione del lavoro

HitekNOFAL Solutions is seeking a Senior Service Excellence Delivery Agent in Doha to drive quality across cabin appearance operations, customer experience and grooming standards in line with airline requirements.

You will conduct detailed checks across aircraft areas and touchpoints, record findings, and prepare reports for the Service Excellence Delivery Specialist highlighting discrepancies and opportunities for improvements.