School Relationship Manager & Camp Coordinator @ ESM Doha

Hamilton Aquatics; Doha; On-site; QAR 78,000 - 123,000; Full time

Job summary

Events and Sports Management in Doha, Qatar seeks a proactive Relationship Manager (Schools) & Camp Coordinator to lead the delivery and commercial growth of Sports, Enrichment, Music, and Holiday Camp programmes across a portfolio of schools.

You will build and maintain strong stakeholder relationships, ensure operational excellence, coordinate holiday camp operations, and maximise venue utilisation and commercial performance.

Qualifications

• Degree in Business, Sport Management, Education, Hospitality, or related discipline.
• Health & Safety Level 3, IOSH, or NEBOSH equivalent.
• Proven experience in schools, sports, and/or enrichment fields.
• Proven experience in relationship management and customer service.
• Basic experience in administrative roles.
• Passion for sports and enrichment/music activities.

Responsibilities

• Build and maintain excellent relationships with key stakeholders in allocated venues.
• Drive revenue targets and manage schedules for facility timetables.
• Coordinate holiday camp operations and administration.
• Handle camp-related customer enquiries across channels with timely responses.
• Collaborate with the Facility Rental Commercial Team for bookings handover.
• Ensure activities meet operational, camp, and HSE targets and comply with local regulations.

Skills

CRM systems

Customer service

Relationship building

Time management

Emotional intelligence

Problem solving

Strategic partnerships

Education

Bachelor's degree in business or related

Tools

CRM software

Job description

Events and Sports Management is looking for a proactive and relationship-focused Relationship Manager (Schools) & Camp Coordinator to join our team in Doha, Qatar. This role is responsible for overseeing the successful delivery and commercial growth of ESM's Sports, Enrichment, Music, and Holiday Camp programmes across a portfolio of schools.

The successful candidate will focus on building and maintaining strong stakeholder relationships, ensuring operational excellence, delivering outstanding customer service, coordinating holiday camp operations and administration, and maximising venue utilisation and commercial performance.

Key Objectives

Relationship & Business Development

• Build and maintain excellent relationships with all key internal and external stakeholders within allocated venues.
• Create a cohesive ecosystem to achieve and exceed revenue targets set by senior management. Stakeholders include School Principals, Athletic/Sports Directors, ASA/ECA Coordinators, MSOs, and Parent Relations Executives.
• Set up and manage changes to the schedule of each facility timetable.
• Be available remotely (on-call) for one evening each week to support incident handling and operational escalations if required.
• Audit and quality assure programmes and support the development of Sports & Enrichment.
• Work holistically with each allocated venue to achieve the best possible access times and schedule of activities and programmes to enrich students and the local community.
• Manage and business develop Sports & Enrichment programmes at all venues, including After School Activities, Academies, Events, Holiday Camps, and Adult Facility Rental.
• Manage all camp-related customer enquiries and communications across email, phone, website, and Trengo, ensuring timely responses and excellent customer service.
• Liaise closely with the Facility Rental Commercial Team for appropriate handover of all onsite bookings.
• Embrace and meet standard operational, camp, and HSE targets as set by senior management.
• Ensure all activities and programmes adhere to local laws and the rules and regulations of governing bodies.

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Degree in Business, Sport Management, Education, Hospitality, or a related discipline (or equivalent experience).
• Health & Safety Level 3, IOSH, or NEBOSH equivalent.

Desired Experience

• Proven experience in schools, sports, and/or enrichment fields.
• Proven experience in relationship management and customer service.
• Basic experience in administrative roles.
• A passion for sports and enrichment/music activities.

Job-Specific Knowledge & Skills

• High level of IT skills including CRM systems.
• Customer service focused and driven to deliver excellent customer service.
• Sports background and general understanding of sports.
• Ability to develop relationships and strategic partnerships.
• Creative thinking and decision-making skills.
• Problem solving and conflict resolution.
• High levels of Emotional Intelligence (EQ).
• Strong time management skills.
• Administration intelligence.
• Financial intelligence.