Sales Consultant - Indoor

Nasser Bin Khaled and Sons Holdings; Qatar; On-site; QAR 60,000 - 80,000; Full time

Job summary

Nasser Bin Khaled and Sons Holdings is seeking a Parts Sales Associate in Qatar to greet customers, provide expert guidance on automotive parts, and help locate the right parts using catalogs and systems. You will process orders, collaborate with the warehouse, and promote complementary products to meet customer needs.

The role requires strong communication, problem-solving abilities, and solid knowledge of automotive parts.

Qualifications

• Bachelor's degree or high school diploma; bachelor’s preferred.
• Strong customer service and communication skills.
• Experience with upselling and cross-selling automotive parts.

Responsibilities

• Greet customers professionally and listen to needs.
• Provide expert advice on automotive parts and compatibility.
• Identify and locate parts using catalogs and systems.
• Process orders accurately and coordinate with warehouse and suppliers.
• Maintain up-to-date inventory knowledge and promotions.
• Promote additional products to meet customer requirements.
• Follow up with customers post-purchase to ensure satisfaction.

Skills

Customer service

Upselling

Communication

Interpersonal skills

Problem solving

Product knowledge

Education

Bachelor's degree

High School Diploma

Tools

CRM software

Inventory management software

Point-of-sale systems

Job description

Job Responsibilities

• Greet customers in a professional and friendly manner actively listening to their needs and inquirie Provide expert advice and guidance to customers regarding automotive parts including compatibility features and benefits Assist customers in identifying and locating the correct parts utilizing catalogs computer systems and other available resources Build strong relationships with customers establishing trust and ensuring customer satisfaction throughout the purchasing process Recommend additional products or accessories that complement the customer s purchase and meet their requirements Process parts orders accurately and efficiently utilizing the appropriate sales and inventory management systems Collaborate with the Parts Department team to ensure efficient and timely order fulfillment coordinating with the warehouse and suppliers as needed Maintain up-to-date knowledge of the parts inventory including new products promotions and pricing Proactively reach out to customers regarding new products promotions and upcoming events to drive sales and customer engagement Meet or exceed sales targets and objectives set by the Parts Department Manager Follow up with customers post-purchase to ensure satisfaction address any concerns and foster long-term relationships Resolve customer complaints or issues in a professional and timely manner escalating to the Parts Department Manager when necessary Stay updated on industry trends market conditions and competitors offerings to provide informed recommendations to customers Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department Maintain accurate and organized customer records including contact information purchase history and preferences Adhere to all company policies procedures and ethical standards Continuously enhance product knowledge and sales skills through training and professional development opportunities Perform other department duties related to his her position as directed by the Head of the Department

Qualifications

• Qualifications Bachelors degree High School Diploma, Bachelors degree preferred Skills Ability to provide exceptional customer service. Ability to upsell and cross-sell related parts and accessories. Basic computer skills (email, word processing, spreadsheet software) Excellent communication and interpersonal skills. Experience with handling customer complaints and resolving issues. Familiarity with automotive cataloguing systems. Proficiency in inventory management software, CRM software, and point-of-sale systems. Proficient in conducting product demonstrations and explaining features. Strong product knowledge of automotive parts and accessories. Experience Minimum 2 years relevant experience Education High School