Car Sales Executive - GAC Motor

AlFuttaim; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive is seeking a customer-focused Car Sales Executive to join GAC Motor in Doha, Qatar. You will drive vehicle sales, deliver excellent service and guide customers through the purchasing process, including test drives and product explanations.

This on-site role requires 2-3 years of automotive or retail sales experience, a strong commitment to customer satisfaction, and the ability to meet sales targets while maintaining accurate documentation and compliance with dealership

Qualifications

• 2-3 years of proven experience in automotive sales or retail sales.
• Bachelor's degree in Business Administration, Marketing or a related field preferred.
• Demonstrated ability to meet or exceed sales targets and quotas.
• Experience handling customer inquiries and managing sales opportunities.

Responsibilities

• Achieve or exceed monthly vehicle sales targets; target 17 units.
• Engage prospective customers, understand requirements and recommend GAC Motor models.
• Present vehicle features, specifications and benefits to support purchasing decisions.
• Convert showroom enquiries and customer interactions into sales opportunities.
• Maintain regular follow-up with prospective customers to support sales conversion.
• Build relationships with existing customers to encourage repeat purchases and referrals.
• Coordinate with showroom team and departments to ensure a smooth purchasing experience.

Skills

Customer-focused

Sales targets

CRM familiarity

Communication

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

Car Sales Executive - GAC Motor Job Snapshot - Role: Car Sales Executive - Location: Doha, Qatar - Industry: Automotive - Function: Sales-Retail - Experience: 2-3 years in automotive or retail sales - Job Type: Full Time - Work Arrangement: On-site

Position Overview Al-Futtaim Automotive is looking for a customer-focused Car Sales Executive to join GAC Motor in Doha, Qatar. The role is responsible for achieving vehicle sales targets, delivering excellent customer service and building lasting relationships with new and existing customers. As a Car Sales Executive, you will guide customers through the vehicle purchasing process, arrange test drives, explain available products and services, and identify opportunities to increase sales through finance, insurance, accessories and vehicle protection packages. The position requires a strong commitment to customer satisfaction, accurate sales documentation and compliance with dealership procedures. You will work closely with the showroom team and supporting departments to provide a smooth purchasing experience while achieving sales, Customer Satisfaction Value (CSV) and Net Promoter Score (NPS) targets.

Job Details

Country: Qatar - City: Doha - Industry: Automotive - Function: Sales-Retail - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What You Will Do

Vehicle Sales and Target Achievement

• Achieve or exceed allocated monthly vehicle sales targets, with a target of 17 units.
• Engage prospective customers, understand their vehicle requirements and recommend suitable GAC Motor models.
• Present vehicle features, specifications and benefits to support informed purchasing decisions.
• Convert showroom enquiries and customer interactions into sales opportunities.
• Maintain regular follow-up with prospective customers to support sales conversion.
• Build relationships with existing customers to encourage repeat purchases and referrals.
• Contribute to the dealership 's sales objectives through consistent performance and customer engagement.

Customer Satisfaction and Relationship Management

• Deliver a professional and customer-focused experience throughout the vehicle sales process.
• Meet or exceed the required Customer Satisfaction Value (CSV) score of 4.85.
• Achieve the Net Promoter Score (NPS) target of 85.
• Understand customer expectations and respond promptly to enquiries and concerns.
• Maintain positive relationships with customers before, during and after vehicle purchases.
• Take appropriate customer-focused decisions within company guidelines.
• Coordinate with relevant departments to resolve customer issues and maintain service quality.
• Support a showroom culture focused on customer satisfaction, service excellence and long-term relationships.

Additional Products and Services

• Identify opportunities to increase sales through relevant automotive products and services.
• Explain available vehicle finance and cash purchase options.
• Promote vehicle insurance solutions according to customer requirements.
• Present accessories and window tinting options.
• Introduce available service packages and paint protection products.
• Support customers in understanding the benefits of additional products and services.
• Coordinate with relevant departments to complete associated sales documentation and transactions.

Test Drives and Showroom Experience

• Offer a test-drive opportunity to every customer, in line with the dealership 's 100% test-drive experience target.
• Explain vehicle features and performance benefits during customer interactions.
• Ensure all required test-drive documentation is completed accurately.
• Follow company procedures for test-drive arrangements and customer safety.
• Maintain professional communication throughout showroom visits and vehicle demonstrations.
• Support a positive showroom experience that encourages customer confidence and purchasing decisions.

Customer Relationship Management and Sales Records

• Record 100% of showroom walk-in customers in the C4C customer relationship management system.
• Maintain accurate customer details, enquiries and sales activity records.
• Complete appropriate follow-up actions for every recorded customer opportunity.
• Use CRM software and sales tracking systems to monitor customer interactions.
• Maintain accurate sales information to support reporting and performance monitoring.
• Ensure customer records are updated promptly and consistently.

Sales Administration and Financial Controls

• Follow company procedures when handling cash and credit customers.
• Ensure customer payments are processed and deposited to the sales order immediately, as required by company procedures.
• Maintain accurate records of sales transactions and payment-related documentation.
• Update daily Excel reports to monitor outstanding customer accounts.
• Achieve the required target of zero overdue accounts by the close of business each day.
• Submit all necessary sales documents to relevant departments according to administrative reporting requirements.
• Verify the completeness and accuracy of sales documentation to minimize processing errors.
• Coordinate with Finance and other departments to resolve outstanding transaction requirements.

Operational Compliance and Quality

• Comply with company policies, standard operating procedures and dealership guidelines.
• Maintain accurate documentation throughout the vehicle sales process.
• Report incidents and operational concerns to the Showroom Manager.
• Ensure sales activities meet the company 's quality and customer service expectations.
• Identify and address documentation errors promptly.
• Respond effectively to customer concerns and support appropriate resolutions.
• Work collaboratively with other departments to maintain consistent sales and service standards.

Required Qualifications and Experience

Education

Bachelor 's degree in Business Administration, Marketing or a related field is preferred.

Professional Experience

• 2-3 years of proven experience in automotive sales or retail sales.
• Demonstrated ability to meet or exceed sales targets and quotas.
• Experience handling customer enquiries and managing sales opportunities.
• Familiarity with customer relationship management software and sales tracking systems.
• Understanding of customer service requirements in a sales environment