Retail Supervisor

Employment; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

The Label in Doha is looking for a Retail Supervisor to manage daily boutique and pop-up operations, ensuring luxury presentation and top-tier service. You will lead the sales team, monitor stock movement, and coordinate reporting, with emphasis on achieving sales targets and maintaining premium store standards.

English is required; Arabic is an advantage. The role requires 3–5 years in luxury retail management, and a firm, professional leadership style to guide staff during busy periods.

Qualifications

• 3–5 years of retail management experience.
• Experience in luxury/multi-brand fashion preferred.
• Strong leadership and staff management skills.
• Excellent customer service and sales abilities.
• English required; Arabic is an advantage.

Responsibilities

• Supervise daily boutique and pop-up operations. Ensure stores open and close on time according to company procedures. Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer-facing spaces.
• Lead, train, and supervise the sales team. Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards.
• Monitor stock movement inside the store. Ensure stock receiving, stock transfers, returns, exchanges, and damaged items are recorded properly.
• Ensure customers receive a professional and luxury experience. Handle normal store-level customer complaints. Escalate serious complaints to management when required.
• Verify daily sales reports. Check POS, cash, card, invoices, and sales staff reports. Submit weekly store reports including sales, staff issues, stock issues, complaints, and store supply needs.

Skills

Retail management

Leadership

Customer service

Sales targets

Stock movement

POS systems

Communication

Attention to detail

English fluency

Arabic advantage

Job description

Company Overview The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses. The Label is a luxury multi-brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.

II. Position Overview

The Retail Supervisor is responsible for managing the daily operations of the boutiques and pop-ups, including sales staff, customer service, store presentation, sales performance, stock movement, staff duties, reporting, and store-level coordination. The role requires someone who is firm, organized, sales-focused, detail-oriented, and able to manage a luxury retail environment. The Retail Supervisor must ensure that staff understand their responsibilities, customers receive excellent service, and the boutique is always maintained to a high standard.

III. Responsibilities and Duties

• Store Operations Supervise daily boutique and pop-up operations. Ensure stores open and close on time according to company procedures. Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer-facing spaces. Ensure the boutique always reflects a luxury and premium retail image. Monitor staff presence, grooming, attendance, breaks, and daily performance. Assign daily duties to sales staff and ensure they are completed. Ensure store policies are followed consistently.
• Sales Team Management Lead, train, and supervise the sales team. Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards. Monitor daily sales performance and push the team to achieve targets. Coach staff on upselling, cross-selling, customer communication, and luxury service. Report staff performance issues, shortages, lateness, poor attitude, or repeated mistakes to management. Ensure sales staff update sales reports and stock movement accurately.
• Stock & Store Movement Monitor stock movement inside the store. Ensure stock receiving, stock transfers, returns, exchanges, and damaged items are recorded properly. Coordinate with the E-Commerce Specialist for online order stock confirmation. Coordinate with Relationship Manager if designer clarification is needed. Report missing stock, damaged items, wrong prices, or quantity mismatches immediately. Ensure physical stock is handled carefully and not released without proper documentation.
• Customer Service Ensure customers receive a professional and luxury experience. Handle normal store-level customer complaints. Escalate serious complaints, VIP matters, designer-related complaints, refund requests, or legal concerns to Relationship Manager, Head of Finance, and Owner when required. Ensure customer complaints are documented and resolved properly.
• Reporting Verify daily sales reports. Check POS, cash, card, invoices, and sales staff reports. Report discrepancies to the Junior Accountant and Head of Finance. Submit weekly store reports including sales, staff issues, stock issues, complaints, and store supply needs.

IV. Qualifications, Skills, and Competencies

• 3–5 years of retail management experience.
• Experience in luxury retail, fashion, modest fashion, abayas, perfume, beauty, or multi-brand retail is preferred.
• Strong leadership and staff management skills.
• Strong customer service and sales skills.
• Ability to manage sales targets and staff performance.
• Good understanding of stock movement and POS systems.
• High attention to detail.
• Strong communication and reporting skills.
• Ability to work under pressure during pop-ups, events, launches, and busy periods.
• English is required; Arabic is an advantage.

V. Additional Requirements

• Must maintain boutique luxury standards at all times.
• Must be firm with staff while remaining professional.
• Must ensure reports are accurate before submission.
• Must elevate serious issues immediately.
• Must not approve refunds, payments, penalties, or commercial exceptions without management approval.