Luxury Retail Supervisor — Lead Boutique & Pop-Up Teams

Employment; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

The Label in Doha is looking for a Retail Supervisor to manage daily boutique and pop-up operations, ensuring luxury presentation and top-tier service. You will lead the sales team, monitor stock movement, and coordinate reporting, with emphasis on achieving sales targets and maintaining premium store standards.

English is required; Arabic is an advantage. The role requires 3–5 years in luxury retail management, and a firm, professional leadership style to guide staff during busy periods.

Qualifications

• 3–5 years of retail management experience.
• Experience in luxury/multi-brand fashion preferred.
• Strong leadership and staff management skills.
• Excellent customer service and sales abilities.
• English required; Arabic is an advantage.

Responsibilities

• Supervise daily boutique and pop-up operations. Ensure stores open and close on time according to company procedures. Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer-facing spaces.
• Lead, train, and supervise the sales team. Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards.
• Monitor stock movement inside the store. Ensure stock receiving, stock transfers, returns, exchanges, and damaged items are recorded properly.
• Ensure customers receive a professional and luxury experience. Handle normal store-level customer complaints. Escalate serious complaints to management when required.
• Verify daily sales reports. Check POS, cash, card, invoices, and sales staff reports. Submit weekly store reports including sales, staff issues, stock issues, complaints, and store supply needs.

Skills

Retail management

Leadership

Customer service

Sales targets

Stock movement

POS systems

Communication

Attention to detail

English fluency

Arabic advantage

Job description

The Label in Doha is looking for a Retail Supervisor to manage daily boutique and pop-up operations, ensuring luxury presentation and top-tier service. You will lead the sales team, monitor stock movement, and coordinate reporting, with emphasis on achieving sales targets and maintaining premium store standards.

English is required; Arabic is an advantage. The role requires 3–5 years in luxury retail management, and a firm, professional leadership style to guide staff during busy periods.