Reservations Team Lead — Guest Satisfaction & Revenue

Le Méridien Hotels & Resorts; Lusail; On-site; QAR 39,000 - 61,000; Full time

Job summary

Le Méridien Hotels & Resorts in Lusail, Qatar is seeking an experienced Reservations professional to oversee room blocks, reservations, and group market codes. You will train staff, implement procedures, and ensure accurate billing and policy explanations for callers.

The role requires handling reservation requests via phone, fax, or mail, verifying availability, and maximizing revenue through effective sales techniques. A proactive team player is essential.

Qualifications

• High school diploma or GED is required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Input and access data in reservation system.
• Follow sales techniques to maximize revenue.
• Troubleshoot, resolve, and document guest issues and concerns or escalate to appropriate individual.
• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED

Tools

Reservation system

Job description

Le Méridien Hotels & Resorts in Lusail, Qatar is seeking an experienced Reservations professional to oversee room blocks, reservations, and group market codes. You will train staff, implement procedures, and ensure accurate billing and policy explanations for callers.

The role requires handling reservation requests via phone, fax, or mail, verifying availability, and maximizing revenue through effective sales techniques. A proactive team player is essential.