Regional General Manager, Operations & Service Excellence

Otis SE; Qatar; On-site; QAR 328,000 - 473,000; Full time

Job summary

Otis SE is seeking a skilled Operations Manager in Qatar to lead day-to-day branch activities across field operations, sales and administration. The role focuses on growing the regional portfolio while delivering efficient customer service and maintaining strong client relationships.

You will drive alignment between financial and strategic planning, implement development plans, and ensure EH&S and service quality standards are met across all branch activities in the Middle East region.

Qualifications

• Bachelor’s degree in Engineering, Finance, Business Administration/Management or equivalent.
• CCM/CPM or equivalent certification preferred.
• Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization.

Responsibilities

• Oversee day-to-day operations for the assigned service branch (field operations, sales and administration).
• Grow the portfolio within the assigned area with a focus on delivering efficient customer service.
• Align branch activities with financial and strategic planning to meet business objectives.
• Coordinate launch of new products/services and streamline internal processes.
• Ensure high standards of service delivery and EH&S compliance.
• Support sales leads and maintain client relationships to drive opportunities.

Skills

Operations management

Leadership

Strategic planning

Budgeting

Education

Bachelor's degree in Engineering/Finance/Business Administration

Tools

MS Office

Job description

Otis SE is seeking a skilled Operations Manager in Qatar to lead day-to-day branch activities across field operations, sales and administration. The role focuses on growing the regional portfolio while delivering efficient customer service and maintaining strong client relationships.

You will drive alignment between financial and strategic planning, implement development plans, and ensure EH&S and service quality standards are met across all branch activities in the Middle East region.