General Manager, Operations & Growth - Qatar

Otis Worldwide Corporation; Doha; On-site; QAR 240,000 - 480,000; Full time

Job summary

Otis Worldwide Corporation in Doha is seeking an experienced operations leader to manage all day-to-day branch activities, including field operations, sales and administration, with a focus on growing the portfolio and delivering excellent customer service.

You will implement development plans, drive efficiency, mentor talent, and ensure EH&S and quality standards across the branch, while aligning financial and strategic goals with Otis–Middle East.

Qualifications

• Bachelor’s degree in Engineering, Finance, Business Administration/Management or equivalent
• Relevant certification such as CCM, CPM or equivalent is preferred
• Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization

Responsibilities

• Align financial and strategic planning to achieve branch objectives.
• Develop branch plans, launch new products/services, and streamline internal processes.
• Monitor branch operations to maximize efficiency and customer service.
• Support new equipment and service sales leads and maintain client relationships.
• Foster service-oriented, performance-driven culture and meet quality targets.
• Ensure field operations meet EH&S standards.
• Implement customer service improvement initiatives across touchpoints.
• Direct handling of complaints and escalation resolutions.
• Lead change initiatives to adopt improved processes.
• Develop talent pipeline and mentor high-potential staff.

Skills

Operations management

Leadership

Strategic planning

Customer service

Mentoring

Education

Bachelor’s degree in Engineering / Finance / Business Administration or equivalent

CCM Certification

CPM Certification

Tools

CCM

CPM

Job description

Otis Worldwide Corporation in Doha is seeking an experienced operations leader to manage all day-to-day branch activities, including field operations, sales and administration, with a focus on growing the portfolio and delivering excellent customer service.

You will implement development plans, drive efficiency, mentor talent, and ensure EH&S and quality standards across the branch, while aligning financial and strategic goals with Otis–Middle East.