Executive Office and Quality Manager

RAFFLES; Doha; On-site; QAR 300,000 - 540,000; Full time

Job summary

RAFFLES Doha invites you to join as Executive Office and Quality Manager, providing high-level executive support to the Managing Director while leading quality and sustainability initiatives across the hotel.

You will coordinate governance across the Executive Office, drive continuous improvement of the Quality Management System, and partner with senior stakeholders to ensure strategic priorities are executed with professionalism and confidentiality.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or related field.
• Minimum 5–7 years in luxury hospitality, hotel operations, or senior executive support.
• Experience supporting senior executives in high-profile hospitality environments.
• Strong understanding of luxury standards, QA frameworks, guest experience, and operational excellence.
• Experience developing and maintaining quality management systems and continuous improvement initiatives.

Responsibilities

• Provide high-level executive and administrative support to the Managing Director, managing priorities, schedules, correspondence, meetings, and follow-up actions.
• Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners and external partners.
• Coordinate key strategic initiatives, executive decisions, projects and action plans for timely execution and accountability.

Skills

Leadership

Project management

Organizational skills

Analytical skills

Communication

Confidentiality

MS Office (PowerPoint, Excel, Word, &

Education

Bachelor's degree in Hospitality Management (or related)

Tools

MS Office Suite

Job description

We invite you to join the world of luxury hospitality at Raffles amp Fairmont Doha as our new Executive Office and Quality Manager The Executive Office amp Quality Manager provides high-level executive support to the Managing Director while leading the coordination implementation and continuous improvement of the hotel s quality management and sustainability agenda across Raffles amp Fairmont Doha Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office the role ensures effective follow-up on strategic priorities executive initiatives and cross-functional actions while maintaining the highest standards of professionalism confidentiality organization and operational discipline

Key Responsibilities

• Provide high-level executive and administrative support to the Managing Director ensuring effective management of priorities schedules correspondence meetings and follow-up actions
• Act as a trusted liaison between the Managing Director Executive Committee department heads corporate stakeholders owners and external partners
• Coordinate and follow up on key strategic initiatives executive decisions projects and action plans to ensure timely execution and accountability across the business
• Prepare and coordinate executive presentations reports briefing documents meeting agendas minutes and management communications
• Maintain a high level of confidentiality and discretion when handling sensitive business operational financial and personnel information
• Support the Managing Director in maintaining effective governance communication and coordination across Raffles & Fairmont Doha
• Lead the development implementation and continuous improvement of the hotel's Quality Management System in alignment with brand standards company objectives and relevant industry requirements
• Establish and maintain quality standards procedures tools and monitoring mechanisms across hotel operations
• Drive a culture of service excellence and continuous improvement through regular quality reviews audits inspections and performance analysis
• Monitor guest feedback quality indicators audit results and operational performance

What will you bring to this role?

• Bachelor s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field
• Minimum 5 7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role
• Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment
• Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence
• Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives
• Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry
• Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans
• Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders
• High level of professionalism, discretion, confidentiality, and sound judgment
• Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook
• Fluency in English is essential; additional languages are an advantage
• Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority
• Experience within a luxury or internationally branded hotel environment is highly desirable

Additional values and culture

• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized