Premium Client Relations & Service Advisor

Vodafone; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Vodafone Qatar seeks a Client Relationship Manager to build and maintain strong relationships with premium clients and key personnel. You will respond to inquiries, provide product information, and drive satisfaction by coordinating with cross-functional teams.

The role emphasizes timely issue resolution and upsell opportunities. Ideal candidates have 1-2 years in client relations, strong communication, and a solid understanding of Vodafone Qatar’s quality standards, with a focus on delivering

Qualifications

• High School Diploma or equivalent.
• Computer literacy, Windows operating systems and internet applications.
• 1-2 years of relevant experience as a client relationship manager or in managing client relationships.
• Knowledge and understanding of client handling with Vodafone Qatar’s defined quality standards.

Responsibilities

• Build and maintain high standards of business relationships with premium clients and key personnel managing premium accounts.
• Respond to customer enquiries in person, over the phone, or online and provide product/service information.
• Achieve consumer/ client relationship targets and KPI’s; monitor contacts against SLAs and flag issues.
• Conduct periodic reviews to ensure client satisfaction and identify opportunities for further sales.
• Liaise with internal departments to fulfill client needs and resolve issues, maintaining open communication.

Skills

Excellent communication

Client relationship management

Cross-functional collaboration

Customer service orientation

Education

High School Diploma

Job description

Vodafone Qatar seeks a Client Relationship Manager to build and maintain strong relationships with premium clients and key personnel. You will respond to inquiries, provide product information, and drive satisfaction by coordinating with cross-functional teams.

The role emphasizes timely issue resolution and upsell opportunities. Ideal candidates have 1-2 years in client relations, strong communication, and a solid understanding of Vodafone Qatar’s quality standards, with a focus on delivering